National Client Relations Manager - Law Firm

About Us

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. We provide integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Responsibilities

• Lead day-to-day operations across 9 locations, ensuring consistency and service excellence
• Manage and develop a team of ~45 employees, driving performance and accountability
• Build strong client relationships through proactive, high-touch service
• Monitor KPIs and operational metrics to identify improvements and drive results
• Implement process improvements to enhance efficiency and service delivery
• Oversee projects, ensuring timelines, quality, and deliverables are met
• Partner cross-functionally to support business objectives and client needs
• Address operational challenges quickly with effective solutions
• Support budgeting, planning, and reporting for leadership

Requirements

• Bachelor’s degree preferred
• 5+ years in operations, client relations, or service leadership
• Prior outsourcing or similar service-based experience required
• Law firm experience strongly preferred
• Experience leading multi-site teams

Travel required across national locations. Must be flexible for short-notice travel.

Skills

• Strong leadership and operational expertise
• Client-focused with excellent communication skills
• Highly organized with the ability to manage multiple priorities
• Analytical, solution-oriented, and adaptable
• Proficient in Microsoft Office and reporting tools

Pay

Up to $120K annually

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)