Business Relationship Manager

TCS offers a competitive benefits package and a salary range of $200,000–$250,000 per year.

Skills

• Stakeholder & Relationship Management
• Business Acumen
• Strategic Planning
• Communication & Presentation Skills
• Negotiation & Influencing
• IT Service Management (ITIL)
• Project & Portfolio Management
• Financial Management
• Risk & Governance Management
• Change Management

Responsibilities

• Strategic Business Partner
  • Develop and maintain strong relationships with business leaders and stakeholders.
  • Understand business goals, challenges, and priorities.
  • Align IT initiatives and services with business strategies.
  • Act as a trusted advisor to business stakeholders.
• Stakeholder Management
  • Serve as the primary point of contact between business and technology teams.
  • Manage stakeholder expectations and communication.
  • Facilitate regular governance and review meetings.
  • Resolve conflicts and drive consensus among stakeholders.
• Demand & Portfolio Management
  • Capture, analyze, and prioritize business requirements.
  • Evaluate new business opportunities and requests.
  • Maintain a pipeline of initiatives and projects.
  • Ensure demand aligns with organizational capacity and budget.
• Service Performance Management
  • Monitor service delivery performance against SLAs and KPIs.
  • Review service quality and customer satisfaction levels.
  • Identify improvement opportunities and drive corrective actions.
  • Ensure business expectations are met consistently.
• Business Value Realization
  • Define and track business benefits of projects and services.
  • Measure ROI and value delivered by IT investments.
  • Recommend optimization opportunities to improve efficiency.
  • Ensure solutions contribute to strategic objectives.
• Project & Change Support
  • Collaborate with PMOs, project managers, and delivery teams.
  • Support business case development and project prioritization.
  • Facilitate organizational change management activities.
  • Ensure smooth adoption of new solutions and processes.
• Risk & Governance Management
  • Identify and manage business risks related to services and projects.
  • Ensure compliance with organizational policies and standards.
  • Participate in governance boards and steering committees.
  • Escalate critical issues and drive risk mitigation plans.
• Financial & Budget Management
  • Assist in budget planning and forecasting.
  • Monitor service costs and resource utilization.
  • Support chargeback/showback models where applicable.
  • Optimize technology investments for maximum business benefit.
• Continuous Improvement
  • Gather feedback from business stakeholders.
  • Identify process improvement opportunities.
  • Promote innovation and digital transformation initiatives.
  • Drive continuous service and operational enhancements.

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision
• Disability Planning & Insurance
• Pet Insurance Plans
• Maternal & Parental Leaves
• Auto & Home Insurance
• Identity Theft Protection
• Commuter Benefits
• Certification & Training Reimbursement
• Vacation, Time Off, Sick Leave & Holidays
• Legal Assistance
• 401K Plan
• Performance Bonus
• College Fund
• Student Loan Refinancing

Pay

$200,000–$250,000 a year