National Casino Marketing Host

Responsibilities

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready-to-learn attitude.
• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
• Develops and maintains aggressive prospecting efforts for new business in all areas of NCM.
• Targets, develops, and assesses new business relationships within the NCM Corporate Network, Bus Operations, and Air Programs to effectively meet required sales benchmarks.
• Facilitates the casino check cashing process for new and inactive customers.
• Actively participates in telephone solicitation and coordinates personalized direct mailings for authorized reps and cities.
• Utilizes transportation resources, including 50-seat jet, corporate jet, direct mail, and customer point-of-service support to actively recruit VIP players.
• Maintains confidentiality of sensitive material.
• Maintains seamless handoff of guest pre-trip itinerary for flawless on-property execution by VIP Hospitality Team.
• Responds to and consistently meets the needs of clients.
• Cold and warm calls clients to develop new business.
• Provides client/customer feedback to enhance service levels and increase revenues.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support, and keeps them informed of changes that may impact the business.
• Makes sound comping decisions including room, food, and airfare arrangements.
• Keeps track of existing products/services and/or progress on new initiatives.
• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service.
• Makes changes if necessary to achieve end result.
• Manages day-to-day and long-term operations for all team members, including hiring, training, and developing employees which includes coaching, mentoring, and appropriate performance management up to and including separation.
• Responsible for financial results that meet or exceed budget expectations for revenue generation and cost control.

Qualifications

• Must be at least 18 years of age.
• Ability to read, write, and understand English.
• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
• Passes the required background check and can obtain a Missouri Gaming License.
• Reports to work in a neat and clean uniform, with slip-resistant shoes.
• Well-groomed hair and personal hygiene are essential.
• Three to five years casino/hotel, customer service, sales, host, or other account management experience.
• Luxury service experience preferred.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Proficient with customer Point-of-Service systems.
• Excellent interpersonal, communication, problem-solving, and analytical skills required.
• Systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.
• Strong attention to detail with both trip logistics and customers.
• Excellent customer service skills.
• Able to present well-groomed professional appearance.
• Able to listen and respond to visual and aural cues.
• Multilingual preferred.
• Ability to work in a loud, fast-paced environment while handling multiple tasks under time constraints.
• Able to tolerate areas containing second-hand smoke, high noise levels, bright lights, and dust.
• Able to read, write, speak, and understand English.
• Able to maneuver around office areas, effectively work in high traffic areas, and respond to visual and aural cues.
• Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
• Able to grip and work necessary items (chips, 10-key adding machine, money bags, computers, money, etc.) with dexterity.