Casino Host (Asian Marketing)
About the role
The primary responsibility of the Casino Host - Asian Marketing is to acquire, develop, and maintain relationships with VIP customers within the Asian market that lead to increased revenues for the company. This position is responsible for cultivating new business, maintaining assigned accounts, and providing personalized guest service while promoting Wind Creek Casino. All duties are performed in accordance with departmental and WCH's policies, practices, and procedures.
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Responsibilities
- Extends complimentary items and services to guests by analyzing guest play within established guidelines.
- Recruits new mid- and high-value players within the Asian market through direct mail, telemarketing, referrals, on-floor prospecting, community outreach, and off-site events.
- Attracts, develops, and maintains relationships with target customers by delivering personalized guest service.
- Greets and hosts assigned guests while they are on property.
- Ensures assigned guests are enrolled in and actively using the Player's Club program.
- Arranges appropriate complimentary services during guest visits.
- Coordinates hotel accommod