Asian Casino Host - FT

About the role

The Asian Casino Host is responsible for recognizing and maintaining relationships with High Stake Players (VIP Guests) of the Seneca Gaming Operation, with a focus on Asian players. This role promotes the Player’s Club, builds long-term relationships with members, and provides outstanding guest services to patrons.

Responsibilities

• Welcome guests, summarize Player’s Club benefits, and encourage enrollment.
• Develop and maintain a database of patrons for the gaming operation.
• Build long-term relationships with assigned Player’s Club members to promote repeat visits and loyalty using direct marketing tools.
• Assist in Asian public relations and the development of Asian marketing materials and events.
• Authorize the issuance of casino complementaries as approved by management.
• Assist other departments to improve communication with Asian patrons.
• Greet and check in guests, accept and inspect Player’s Club applications, and enroll applicants into the system while verifying identification.
• Promote participation in Player’s Club activities and assist with lost card retrieval.
• Address member concerns about point systems in a friendly and caring manner.
• Stay current on Player’s Club redemption processes and communicate this information to guests.
• Keep abreast of all gaming and community events to answer guest questions.
• Provide quality guest services, including resolving immediate concerns (e.g., retrieving change, signing machine logbooks).
• Award promotional items to winners of Player’s Club special promotions.
• Complete necessary paperwork and reports promptly and accurately.
• Monitor and review computer databases for entry errors and duplicate accounts.
• Assist the Marketing Department in special events, including dressing in costumes for occasions.
• Inform supervisor of department inventory supply needs.
• Assist in training Associate Casino Hosts.
• Adhere to strict confidentiality and information security policies.
• Provide exceptional customer service and maintain a professional work environment.
• Meet attendance guidelines and comply with all regulatory, departmental, and company policies.
• Complete all required SGC training programs within nine months of employment.
• Attend all necessary meetings.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• One year of casino experience in a customer service role.
• Previous customer service experience with the Asian community.
• Ability to speak, read, and write fluently in Mandarin Chinese and Cantonese; knowledge of other Asian languages/dialects preferred.
• Fluent in English.
• Proficient computer skills; ACSC casino software and player rating system experience preferred.
• Ability to work in an intense, fast-paced environment.
• Professional appearance and demeanor.

Skills

• Excellent communication and interpersonal skills.
• Ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to resolve problems/conflicts diplomatically and tactfully.
• Ability to work under pressure in a fast-paced casino environment.

Physical Requirements and Work Environment

• Must be able to stand, walk, and move through all areas of the casino.
• Ability to work in an environment where smoking is permitted.
• Must maintain physical stamina and proper mental attitude to handle pressure.
• Noise levels range from moderately loud to loud on the casino floor.

Pay

Starting rate: $16.16 per hour. Compensation is negotiable based on experience and education.