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Jobs · Customer Service · New York

National Air Logistics Healthcare Product Manager

Kuehne+Nagel · Lake Success, NY · 1 wk ago
On-siteCustomer Service$20–$23/hrFull-time

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. The National Air Logistics Healthcare Product Manager will manage and monitor CGT and CDMO customers, ensuring compliance with all agreed company policies. You will ensure the needs of QuickSTAT customers are consistently satisfied and promote excellence in customer service throughout the organization, working collaboratively with Operations and Sales Management to maximize client satisfaction.

Responsibilities

  • Develop and maintain relationships with key clients.
  • Run daily activity reports and maintain overall awareness of live shipments.
  • Complete and send client reports/KPIs/QBR and Investigation reports in accordance with specific client requirements.
  • Attend off-site client meetings.
  • Provide shipment-specific updates where required.
  • Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager.
  • Handle Customs Invoice / Shipping approvals.
  • Monitor / Assist with live bookings / collection orders.
  • Understand client tariffs and handle quotations / pricing requests / shipping inquiries.
  • Maintain Site lists and distribute Site letters / Starter Packs where required.
  • Identify and implement strategies to improve quality of service and productivity.
  • Monitor client profit and loss accounts to maintain agreed levels of profitability.
  • Maintain QuickTRACK, including SI’s (Special Instructions) and customer information.
  • Update First Class, including client email / contact group information.
  • Assist the Customer Service Team as required or dictated by QuickSTAT Management.
  • Assist the Commercial Group as required or dictated by QuickSTAT Management.
  • Assist JFK Management on the CIR Log data entry.
  • Assist QA with IR investigation and timelines for key accounts and NON CRM accounts.

Requirements

  • Minimum 5 years of industry experience.
  • GDP Training and Qualifications specific to Transportation.
  • IATA Dangerous Goods by Air certification.
  • IT / Computer literacy qualifications.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Benefits

At Quick, we strive daily to inspire, empower, and deliver not only to our customers but also to our colleagues. We offer:

  • A dynamic global work environment with opportunities for excellent training programs and career mobility.
  • Health and welfare benefits.
  • A 401k retirement savings plan.
  • Tuition reimbursement.
  • Incentive compensation for eligible roles.

Pay

The target salary range for this position is between $20 and $23 per hour. Base wage is part of a competitive total rewards package. Individual pay may vary from the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Quick reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

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