Air Logistics Healthcare Customer Care Specialist

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. Your contributions will enable small and big moments for people worldwide.

Responsibilities

• Support the day-to-day coordination of time-sensitive healthcare shipments
• Act as a key point of contact for customers and internal teams
• Monitor shipment activity and provide timely updates
• Resolve service issues and ensure accurate and efficient handling of each move
• Track and trace healthcare shipments throughout the transportation process
• Communicate shipment status, delays, and exceptions clearly to customers and internal partners
• Cook up with operations, carriers, warehouses, and other service providers to keep shipments moving
• Maintain accurate shipment records, documentation, and system updates
• Respond to customer questions and service concerns with urgency and professionalism
• Escalate issues appropriately and follow through until resolution
• Support consistent service performance in a fast-paced, time-critical environment

Requirements

• Dependable, organized, and comfortable managing multiple priorities without losing attention to detail
• Clear communicator, takes ownership of work, understands the importance of accuracy and responsiveness when supporting healthcare customers
• Experience in logistics, freight forwarding, supply chain, transportation, or a related customer care environment
• Previous experience coordinating shipments, orders, or other time-sensitive operational activity
• Strong customer service and written and verbal communication skills
• Ability to work across multiple systems while maintaining accurate records
• Strong problem-solving skills and the ability to respond calmly to changing priorities
• Reliable attendance and punctuality
• Experience in air freight or healthcare logistics is preferred

Qualifications

• High school diploma or equivalent
• Experience in logistics, freight forwarding, supply chain, transportation, or a related customer care environment
• Previous experience coordinating shipments, orders, or other time-sensitive operational activity
• Strong customer service and written and verbal communication skills
• Ability to work across multiple systems while maintaining accurate records
• Strong problem-solving skills and the ability to respond calmly to changing priorities
• Reliable attendance and punctuality
• Experience in air freight or healthcare logistics is preferred

Skills

• Excellent communication skills
• Attention to detail
• Organizational skills
• Problem-solving skills
• Customer service skills

Benefits

• Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
• Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.
• Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Pay

• Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
• Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.
• Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Schedule

• Full-time position