National Accounts Service Coordinator

Essential Duties And Responsibilities

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customers and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment. Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Aid in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry
• Working knowledge of ERP systems preferred
• Proficient in Microsoft Office (Word, Excel & PowerPoint)
• Read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Experience/Requirements

• Must possess good decision-making skills, be very organized and detail oriented
• Must have excellent oral and written communication
• Ability to use discretion
• Problem Solving and ability to escalate matters when needed
• Data analysis and interpretation skills
• Speed and accuracy with attention to detail
• Dispatching and scheduling

Physical Demands

• Regularly required to sit and twist;
• Use hands and arms to reach, handle, push, pull or feel;
• Speak and hear;
• Frequent standing and walking;
• Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds;
• Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus;
• Must be able to drive a motor vehicle while seated for extended periods and be able to drive at night;
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment

• Normal office environment
• The noise level in the work environment is usually moderate

Pay and Benefits Disclosure

• The budgeted pay range for this role as of November 2024 is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations.
• Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.