National Accounts Project Manager- Modernization

About the role

A dedicated Project Manager Modernization ensures that nationally sold modernization work—executed across decentralized branches—meets contractual commitments, protects profitability, accelerates collections, and delivers a consistent customer experience across all regions. This role provides central governance, financial control, and enterprise-level coordination that local branches cannot deliver alone.

ESSENTIAL JOB FUNCTIONS

• Provide end-to-end project oversight for modernization projects sold nationally but executed across multiple TKE branches.
• Serve as the single point of accountability for modernization performance across all Major Mod projects.
• Negotiate, maintain, and govern national modernization agreements, supporting branches and local modernization sales teams.
• Establish standardized project delivery expectations for scope, schedules, documentation, communication cadence, and escalation protocols across all participating branches.
• Partner closely with branch operations, modernization managers, and field project managers to ensure field execution aligns with national commitments and customer expectations.
• Maintain real-time visibility into milestones, risks, delays, and budget impacts; intervene proactively to course-correct schedules, resources, or customer communication.
• Act as the centralized customer communication hub, providing consistent national messaging despite decentralized execution.
• Drive regional accountability by monitoring performance trends, correcting systemic issues, and reinforcing standardized delivery models.
• Prevent scope drift by ensuring all branches adhere to the contracted national scope, pricing, and commercial terms.
• Lead post-project reviews to capture lessons learned and continuously improve our national modernization delivery model.
• Translate execution status and risk into executive-ready updates for strategic customers and internal leadership.

Financial Performance, Collections, and Profitability Management

• Drive profitable modernization performance across all national portfolios through disciplined pricing, accurate scoping, and strict adherence to national terms.
• Partner with branches to maintain visibility into job costing, cost-to-complete, margin trajectory, and financial variances throughout the project lifecycle.
• Own national financial governance for modernization projects, including:
• Booked vs. billed monitoring
• Margin erosion identification
• Cost-to-complete tracking
• Compliance with national pricing frameworks
• Lead the collections strategy for all nationally sold modernization jobs by coordinating with branches, billing teams, and branches to resolve disputes and accelerate AR.
• Serve as the escalation point for customer billing concerns, ensuring fast resolution and minimal financial exposure.
• Implement margin protection controls, such as change-order discipline, documentation standards, and financial checkpoint reviews.
• Ensure modernization delivery supports organizational revenue, margin, and year-over-year growth objectives.

EDUCATION & EXPERIENCE

• Bachelor’s Degree or higher in Business, Engineering or related field.
• Minimum 10 years of elevator project management experience and previous managerial experience.
• Thorough knowledge of elevator equipment and installation methods, and ability to lead installation crews.
• Ability to read and interpret architectural and structural drawings.
• Overnight and extended travel is to be expected around 20%.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in MS Project & Excel.
• Strong layout and submittal preparation skills.
• Experience in financial forecasting of construction/modernization projects.
• Experience in detailed contract analysis and negotiation.
• Experience with government entities a plus.