National Account Project Manager

About the role

The National Account Project Manager is a fast-paced, multi-tasking role responsible for end-to-end management of national account projects (approximately 450–550 projects annually).

Responsibilities

• Manage 450–550 national account projects annually from order intake through final installation and closeout.
• Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements.
• Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders.
• Cook with Credit to resolve credit holds and ensure timely order processing.
• Serve as the primary point of contact for customers — provide status updates, gather installation dates, and respond to questions.
• Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions.
• Track each project’s status in a centralized tracker; maintain accurate, up-to-date project information (order status, ship dates, install dates, issues, next steps).
• Proactively follow projects to ensure on-time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track.
• Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing.
• Escalate issues promptly and appropriately using Microsoft Teams and phone calls (preferred) rather than relying solely on email.
• Communicate cross-functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues.
• Provide regular reporting to account leadership on project health, risks, and recovery actions.
• Maintain documentation and audit trails for project decisions, changes, and approvals.
• Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on-time performance.

Requirements

• 2-3+ years of project management or account management experience in manufacturing, distribution, or construction-related fields; experience with Auto doors/access controls or related products is a strong plus.
• Proficiency with Microsoft Dynamics 365 (D365) or similar ERP systems.
• Strong working knowledge of Microsoft Teams, Outlook, and Excel.
• Demonstrated ability to manage a high volume of projects (400+ annually).
• Excellent customer-facing skills and the ability to build credibility and trust with national accounts.
• Strong problem-solving skills and attention to detail.
• Prior proven ability to escalate effectively and drive cross-functional resolution.
• Comfortable working in a fast-paced environment and adapting to changing priorities.

Qualifications

• Qualified candidates must be legally authorized to be employed in the United States.
• The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
• This position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role.

Skills

• Organization and time management — capably prioritize and manage many simultaneous tasks.
• Communication — clear, concise, and proactive verbal and written communication.
• Accountability — owns issues, follows through to resolution, and takes responsibility for outcomes.
• Customer focus — acts as a reliable, responsive contact for customers and internal stakeholders.
• Team collaboration — works across teams to remove barriers and deliver results.

Benefits

• Health, dental and vision insurance coverage.
• Unlimited Paid Time Off.
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
• Life Insurance – Term life coverage with the option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back so you can “serve others, not yourself”.

Pay

The expected Base Salary Range: $65,000-75,000.00, based on experience. The actual compensation will be determined based on experience and other factors permitted by law.

Schedule

Travel: less than 10%