National Accounts Manager

Position Overview

The National Accounts Manager “NAM” reports to the President/CEO and is responsible for developing, managing, and growing strategic customer relationships across multiple regions and industries. This role focuses on driving national business growth through cross-functional collaboration, strategic selling, contract negotiation, and superior client service. The National Accounts Manager serves as the single point of contact for key national customers and ensures service-delivery excellence by coordinating internally across Sales, Operations, Finance, Waste Services, Remediation, Safety, and Compliance.

Key Responsibilities

• Develop and execute strategic account plans to drive revenue, margin, and service growth across targeted national accounts.
• Serve as the lead point of contact for all national account matters, ensuring consistent communication and satisfaction.
• Identify, pursue, and close multi-site opportunities in target markets including manufacturing, tech, life sciences, energy, and logistics.
• Collaborate with regional Operational Team Member and Business Development Managers (BDMs) and branch operations to implement national account strategies.
• Lead contract negotiations, RFP responses, and pricing proposals in coordination with legal and finance teams.
• Maintain an expert understanding of customer needs, waste streams, service lines, and regulatory requirements.
• Utilize CRM systems (e.g., HubSpot) to track pipeline activity and report on performance.
• Conduct regular business reviews with clients and internal stakeholders to ensure program alignment and satisfaction.
• Coordinate onboarding, implementation, and ongoing support for new accounts.
• Monthly reporting on national sales strategy and results to the President/CEO.
• Provide operational support related to their expertise as required.
• Travel as required to support site visits, client meetings, and relationship development (up to 50%).

Desired Qualifications

• Strong work ethic with a safety-first mindset.
• Ability to work independently or part of a team while managing multiple tasks and deadlines.
• Demonstrated success managing complex, multi-location clients with measurable revenue growth.
• Strong negotiation, communication, and analytical skills.
• Working knowledge of environmental compliance, waste classification, and service delivery models is a plus.
• Possesses strong knowledge of all company service lines and is capable of effectively introducing and articulating their value to clients and prospects.
• Strategic and consultative selling.
• Ability to upsell and cross-sell multiple industry service lines.
• Knowledge of environmental core services [Haz-Mat Industry Related]: Emergency Response, Hazardous Waste Management, Remediation, Field Services. Understanding of hazardous, non-hazardous and universal waste management.
• Client relationship management.
• Financial and contract acumen.
• Collaboration across cross-functional teams.
• Problem-solving and solution development.
• Executive-level communication.

Education and Experience Required

• A high school diploma, GED, or equivalent required.
• 5+ years of experience in National Accounts Sales, Key Account Management, or similar role, preferably in the Environmental Services, Industrial Services, or Waste Management industries required.
• A bachelor's degree in Business Administration, Environmental Science, or a related field preferred.

Benefits

• Comprehensive health benefits coverage after 60 days of full-time employment.
• 401(k) with possible yearly company match.
• Company paid STD, LTD, and life insurance.
• Company paid time off and holidays.
• Career path programs and ongoing company paid training.
• Family culture with positive and safe work environments.

Disclaimer

This job description may not include all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of GrayMar Environmental Services, LLC. GrayMar Environmental Services, LLC is an Equal Opportunity Employer. Employment opportunities at GrayMar are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, victims of a QAOV and those with a family member who is a victim of a QAOV, national origin, age, veteran status, disability, genetic information, or any other characteristics protected by law.