National Account Manager (Ulta and Mass Retail)

About the role

As a National Account Manager, you will drive omni-channel relationship building, strategic direction, and best-in-class execution to achieve sales and profitability goals. You’ll maintain close communication with buying and other key contacts to determine customer needs while aligning with company goals and strategy.

At Not Your Mother’s Haircare, we create life-tested clean haircare for every strand and season, designed to address real hair needs—from volume and hydration to frizz control and definition—without overcomplicating your routine. Our team moves fast, thinks big, and challenges the expected. We believe the best ideas come from collaboration, curiosity, and fresh perspectives. If you’re passionate about innovation, energized by collaboration, and excited to make an impact, you’ll fit right in.

Our culture is rooted in values that guide everything we do:

• Lead with Love for All: Celebrate individuality and empower everyone to show up as themselves.
• Make Your Mark: Take initiative, own ideas, and push work forward with confidence.
• Shake Things Up: Embrace change, stay curious, and never settle for ordinary.

Responsibilities

• Align company strategy with retail account direction and goals.
• Build and maintain relationships at all levels of the retail customer.
• Oversee current product listings, identify new business opportunities, and manage new product launches.
• Develop strategies for profitable growth of customer and categories.
• Create monthly sales and demand forecasts.
• Work cross-functionally within the organization.
• Monitor industry trends, competition, and account changes.
• Develop and maintain strong relationships with key national accounts.
• Understand the unique needs and objectives of each account.
• Meet or exceed sales targets and revenue goals.
• Identify opportunities for upselling or cross-selling additional products/services.
• Collaborate with cross-functional teams to develop strategic account plans.
• Execute strategies to achieve long-term business objectives.
• Negotiate contracts, pricing, and terms with national accounts.
• Resolve issues or conflicts that may arise during the relationship.
• Communicate the value proposition of products/services to national accounts.
• Provide regular updates and reports to internal stakeholders and national accounts.
• Identify and address challenges or obstacles impacting account success.
• Monitor industry trends, competitor activities, and market conditions.
• Provide insights and recommendations based on market analysis.

Requirements

• Trained in strategic negotiations.
• Experience leveraging data into actionable insights.
• Radical curiosity about retail and the constantly changing marketplace.
• Excellent written and verbal communication skills.
• Ability to proactively and creatively problem-solve.
• Analytical and strategic thinking.
• Ability to work collaboratively and cross-functionally.
• Results-driven with a focus on achieving sales targets.
• Familiarity with industry and market dynamics relevant to the company’s products/services.
• Strong leadership and presentation skills.
• Willingness to travel.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Qualifications

• Bachelor’s degree in business management.
• At least 3–5 years of current CPG account management experience working with retailers.
• Account management experience with Ulta preferred.
• Current experience with item-level forecasting.
• Proven experience in sales, account management, or a related field.
• Experience managing national or key accounts is preferred.

Schedule

This is a remote role with occasional travel required for meetings.

Benefits

• Competitive Compensation: Designed to reflect your skills and impact.
• Work–Life Balance: PTO, sick time, 9 paid holidays, and 2 paid floating holidays.
• Comprehensive Health Coverage: Medical, dental, and vision for you and your family, plus company-paid short-term disability and life insurance.
• Financial Wellness: Roth and 401(k) retirement plans with a 4% employer match.
• Paid Parental Leave: Because family always comes first.
• Professional Growth: Supported through our professional development reimbursement program.
• Wellness Perks:
  • On-site fitness center and One Pass Select access.
  • Annual Beauty & Wellness Credit to invest in yourself.
  • Volunteer Time Off to support causes that matter most.
  • Monthly Networking Lunch Credit to stay connected and engaged.