National Account Manager – Integrated Facilities Management (IFM)

Key Responsibilities

• Manage client relationships and serve as the primary point of contact for assigned national accounts.
• Oversee subcontracted service providers and ensure compliance with contractual requirements and service level agreements (SLAs).
• Drive operational performance, service quality, customer satisfaction, and continuous improvement initiatives.
• Manage account financials, including forecasting, profitability, budgeting, and cost-control measures.
• Lead vendor performance reviews, corrective action plans, and subcontractor onboarding activities.
• Analyze KPIs, operational metrics, and customer feedback to improve account performance.
• Support contract renewals, service expansions, and organic growth opportunities.

Services Managed

• Oversight of subcontracted providers delivering services including:
• Building Construction & Repair
• Facility Management Services
• Outsourced Facility Management
• Janitorial Services
• HVAC
• Electrical Services
• Elevator & Escalator Services
• Plumbing
• Fire Safety Systems
• flooring & Carpeting
• Lighting & Fan Maintenance
• Exterior Signage
• Parking Lot Maintenance
• Landscaping & Snow Removal
• Pest Control
• Waste Disposal
• Dining & Vending Services
• General Hardware Services

Qualifications

• 7+ years of experience in facilities services, IFM, national account management, or multi-site operations.
• Experience managing subcontracted vendor networks and large client portfolios.
• Strong client relationship, financial management, and operational leadership skills.
• Proven ability to manage multiple stakeholders and service lines across geographically dispersed locations.
• Bachelor's degree preferred or equivalent experience.

Core Competencies

• National Account Management
• Vendor Management
• Facilities Operations
• Financial Acumen
• Contract Management
• Client Relations
• Operational Excellence
• Continuous Improvement
• Strategic Planning
• Executive Communication

Preferred Experience

• Managing national IFM accounts supporting manufacturing, industrial, logistics, retail, healthcare, commercial real estate, or aviation environments.

Physical Requirements

• Applicants for this role must be able to:
• Lift boxes and packages weighing up to 50 pounds
• Lift, bend, squat, and stretch to move boxes, parcels, and shipments
• Climb small to medium flights of stairs multiple times a day
• Stand for extended periods of time

Benefits

• Company-Provided Benefits (Full-Time, 30+ Hours per Week): Basic Life Insurance and Accidental Death & Dismemberment (AD&D), Short-Term Disability Insurance, Voluntary Benefits, Medical and Dental Insurance, Additional Life and AD&D Insurance, Supplemental Short-Term Disability Insurance, Long-Term Disability Insurance, Hospital Indemnity, Accident, and Critical Illness Insurance
• Retirement 401(k) Retirement Plan available for all team members

Equal Employment Opportunity

Velociti Services offers equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.