National Account Manager

Job Responsibilities

• Serve as the primary point of contact for assigned national account client(s), ensuring strong day-to-day relationship management
• Manage account performance against key client KPIs, service level agreements, and contractual commitments
• Execute against fiscal year objectives, including revenue growth, base business growth, profitability, and client retention
• Support contract management activities, including renewals, extensions, and compliance with contractual terms
• Identify and execute opportunities for account growth, including program enhancements and adjacency services (OCS, vending, micromarkets, etc.)
• Partner with Operations, Finance, and Sales to ensure consistent execution and resolution of client needs
• Support pricing execution, including audits and alignment with contract terms
• Partner with Billing & Collections to support AR performance and ensure timely resolution of outstanding balances
• Prepare and deliver client business reviews (monthly, quarterly, semi-annual), including reporting and insights
• Lead or support retention efforts for assigned accounts, including participation in renewal and RFP processes
• Maintain accurate account documentation and updates within systems (e.g., Salesforce)

About the Role

The National Account Manager (NAM) serves as the primary relationship owner for a portfolio of Aramark?s national clients, responsible for driving client satisfaction, operational execution, and profitable growth across assigned accounts.

Qualifications

• Bachelor’s Degree required
• Minimum of 5-7 years of B2B account management, sales, or client relationship experience
• Experience managing large or multi-location accounts preferred
• Strong understanding of financial performance, including revenue, profit, and AR management
• Proven ability to drive account growth and retention
• Strong collaboration skills within a matrixed organization
• Problem-solving mindset with ability to address operational and client challenges
• Strong communication and presentation skills

Compensation and Benefits

Compensation: The Salaried rate for this position is $95,000.00 to $110,000.00. If both numbers are the same, that is the amount that Aramark expects to offer.

Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Aramark Careers - Benefits & Compensation.