National Account Manager

Job Duties And Responsibilities

• Monitor key performance indicators across assigned national accounts and take action to improve service, financial, and operational outcomes.
• Oversee core program activities including tracking, notice activity, billing and file exchanges, premiums, refunds, claims, and recovery performance.
• Identify risks related to compliance, client experience, and program execution, and partner across teams to resolve issues quickly and effectively.
• Ensure programs operate within established KPIs, contractual expectations, and regulatory requirements.
• Support newly transitioned top-tier accounts during early production to stabilize performance and maximize profitability.

Issue Resolution and Performance Improvement

• Serve as the primary point of contact for escalations, service issues, and performance gaps across assigned accounts.
• Assess root causes, develop action plans, and drive remediation efforts to restore service levels and protect the client experience.
• Create and manage client scorecards, remediation plans, and service reporting to track progress and communicate outcomes.
• Escalate material risks and unresolved issues to leadership and appropriate internal partners in a timely manner.

Client Relationship Management and Growth

• Lead regular client touchpoints, including monthly, quarterly, and ad hoc business reviews, with clear agendas, follow-up actions, and documented outcomes.
• Build trusted relationships with client stakeholders and communicate proactively on performance, risks, opportunities, and service enhancements.
• Partner with internal teams to support retention, improve client satisfaction, and identify opportunities for account growth.
• Maintain accurate, timely documentation of client interactions, action items, and performance updates in required systems and shared resources.
• Prepare and deliver polished client-facing presentations and business updates as needed.

Internal and External Client/Account Manager Training

• Deliver Mastery Level Client Training and ongoing Program and Communication support.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 5–7 years of relevant experience in account management, client service, operations, or a related field preferred.
• Experience supporting or managing large, complex, or national accounts strongly preferred.
• Strong written, verbal, and presentation skills, with the ability to communicate effectively with clients and senior leaders.
• Demonstrated ability to manage multiple priorities, solve problems proactively, and drive results across cross-functional teams.

Pay

Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

Schedule

Not specified.