Nashville SC - Ticket Operations Coordinator

Responsibilities

• Aid in the processing and setup of season ticket, group and individual match ticket accounts
• Offer support during game days for ticket resolution, customer service, and will call
• Build, maintain, and enhance relationships with all Ticketmaster Client Support Staff
• Manage complex payment plans, address chargebacks, and collaborate with the Ticket Services department for account compliance
• Support the creation of price codes, plans, promotional codes, and other Archtics programming needs
• Promote a positive, high-performance culture within the Ticket Operations department, fostering good relations with all other departments
• Assist in executing Club events such as games, Season Ticket Member functions, and other club events
• Contribute to the development of all online sales processes, including single game, group, and season ticket sales
• Act as a primary point of contact for elevated customer service issues on match day
• Handle will call responsibilities and assist with ticket troubleshooting on match day
• Perform other duties as assigned by the Director of Ticket Operations or other Ticketing Leadership

Qualifications

• Bachelor’s Degree in Business, Sports Management, Marketing, or a related field
• Minimum of 1 - 2 years of related experience
• Ticket Operations background
• Strong interpersonal and customer service skills, team-oriented, and effective communication abilities
• Proficiency in operating Archtics Ticketing System and Salesforce CRM
• Demonstrated professionalism, integrity, problem-solving skills, attention to detail, and strong analytical abilities
• Ability to work flexible hours including daytime, evening, weekends, and holidays
• Exceptional work ethic, team-oriented attitude, and enthusiasm for contributing to the success of the department and Club in a fast-paced environment
• Bilingual (Spanish) speaker is a plus, but not required

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.