MVL Receptionist - uptown Manhattan

Areas of Responsibility

• Greet residents entering the management office professionally and courteously.
• Provide office support with all day-to-day administrative functions such as answering the phones, resolving resident issues, taking memos, generating and mailing reminder notices and waivers, managing and distributing daily correspondence.
• Manage resident requests and all incoming work orders needing repairs, assign and distribute work to the appropriate maintenance staff, schedule inspections, repairs, etc. with residents.
• Daily follow-up with residents and vendors to schedule and confirm repair appointments.
• Schedule resident appointments.
• Work closely with Property Manager and Building Managers on violation mitigation repairs.
• Coordinate extermination services with the vendor and tenant.
• Scan rental payment checks.
• Other assignments as directed by the supervisor.

Requirements

• High School Diploma or equivalency.
• 2+ years of comparable administrative work experience in Property Management.
• 2 years in Customer Service focused role, preferred.
• 1 year in a Front Desk focused role, preferred.

Skills

• Superior organizational, interpersonal, and time-management skills, detail-oriented, efficient, multitasker, flexible, and eager to learn.
• Experience with Microsoft Outlook, Word, Excel.
• Proficiency in Site Compli, Yardi, and RentCafe, RealPage preferred.
• Detail-oriented with the ability to multitask and maintain organization in a fast-paced environment.
• Bilingual in Spanish, required.