Multinational Producing Office Administrator

Role Summary

Primarily internal facing role providing administrative support on an assigned portfolio of Tier 1-3 programs in support of the Multinational Client Executives, Multinational Client Coordinators and Product Underwriters. Provides end to end servicing of Tier 4 standard programs in support of Product Underwriters. Utilizes AIG systems to compile and release network instructions to achieve timely, complete, and accurate implementation of multinational programs.

How You Will Create An Impact

• Provide administrative support to Multinational Client Executives, Multinational Client Coordinators and Underwriters to support the implementation of global programs.
• Tasks include:
• Tax calculations
• Service fee calculations
• Invoice preparation & issuance
• Master policy booking, preparation & issuance
• Process new business, renewals, endorsements & cancellations in AIG systems
• Track updates & document uploads within AIG systems and electronic files
• Provide end to end servicing of non-strategic, standard programs
• Develop strong relationships with stakeholders, primarily internal
• Review handoffs from Multinational Client Coordinators or Underwriters for completeness & accuracy and resolve any discrepancies
• Input details into the AIG Multinational workflow tool to release instructions to the AIG and partner network – ensure instructions are complete and accurate prior to releasing
• Monitor and effectively resolve questions or rejects from the AIG or partner network
• Monitor policy issuance and premium tracking to ensure accuracy & adherence to the AIG Multinational service level timelines
• Escalate servicing, premium payment or technical issues as and when required

What You'll Need To Succeed

• 1+ year of insurance experience or equivalent foundational insurance knowledge preferred.
• Experience working in a servicing environment (broker or company background) preferred.
• Knowledge of multiple lines of commercial insurance is preferred.
• Strong administration skills and attention to detail.
• Computer literacy required: IT packages, MS Outlook, Excel, Word.
• Strong written & verbal communication and interpersonal skills.
• Good time management skills with ability to organize and prioritize work to meet service level requirements and deadlines.
• Team player

Company Information

• Base salary range: $51,000-$72,000
• Eligible for bonus in accordance with the terms of the applicable incentive plan.
• Comprehensive benefits package including health, wellbeing, financial security, and professional development.
• Commitment to diversity, equity, and inclusion.
• Equal opportunity employer.