Multimedia Specialist
Nemours Children's Health is seeking a Multimedia Specialist (Telecom Support) to join our team in Wilmington, Delaware.
About the role
The Multimedia Specialist is responsible for delivering an exceptional video conference and technology-based meeting experience to all Nemours associates. This includes design, maintenance, and support of Microsoft Teams and Cisco video infrastructure, conference room equipment, video conference scheduling, user account management, and technical support. The role also involves managing and maintaining equipment related to surgical operating rooms, informational displays, digital signage, patient room and waiting area televisions, video recording, and other related technologies. Additional responsibilities include supporting and maintaining web/audio collaboration solutions and related applications.
Responsibilities
- Provide assistance and coordination of all video conferencing calls.
- Design, configure, and optimize video conference infrastructure to handle internal and external conferences.
- Optimize video conference equipment to maximize performance and best utilize resources.
- Provide education and instruction to staff/end users on effective use of video conference equipment.
- Configure, support, and maintain web/audio collaboration tools.
- Accurately document instances of hardware failure, repair, installation, upgrade, and removal.
- Develop and maintain Standard Operating Procedure documentation.
- Maintain accurate and current inventory of all multimedia equipment.
- Perform additional miscellaneous duties and responsibilities as assigned.
- Provide on-call off-hours support.
Requirements
- High School Diploma required.
- Minimum of three (3) years of experience required.
- Excellent team and interpersonal skills.
About Us
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and over 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth, ensuring culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.