Multimedia Specialist

Job Description Nemours is seeking a Multimedia Specialist (Telecom Support), Full-Time, to join our Nemours Children's Health team in Wilmington, Delaware. The Multimedia Specialist is responsible for delivering an exceptional video conference and technology based meeting experience to all Nemours associates. This entails Microsoft Teams and Cisco video infrastructure design, maintenance, and support, conference room equipment maintenance and support, video conference scheduling, creating & managing user accounts, providing technical support, processing Help Desk tickets, and escalating to appropriate teams when necessary. The Multimedia Specialist will manage and maintain equipment and projects related to surgical operating rooms, informational displays, digital signage, patient room and waiting area televisions, video recording and other various related technologies. In addition, the Multimedia Specialist will also support and maintain web/audio collaboration solution applications, and other related applications. Provide assistance and coordination of all video conferencing callsDesign, configure, and optimize video conference infrastructure to handle internal and external conferencesOptimize video conference equipment to maximize performance and best utilize resourcesProvide education and instruction to staff/end users on effective use of video conference equipmentConfigure, support, and maintain web/audio collaboration toolsAccurately document instances of hardware failure, repair, installation, upgrade, and removalDevelop and maintain Standard Operating Procedure documentationMaintain accurate and current inventory of all multimedia equipmentAdditional miscellaneous duties and responsibilities as assigned Job Requirements High School Diploma required.Minimum of three (3) years experience required.Excellent team and interpersonal skills.On-call off hours support required. About Us Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org .