Multi-Site Facilities Manager, 2 Hour Learning - $200,000/year USD
About the role
You walk through a facility and immediately notice what's wrong — the unsecured ceiling panel nobody documented, the HVAC unit that's been making noise for days, the landscaping contractor who completed only half the checklist but submitted a full invoice. You don't wait for complaints to surface. You resolve issues before they become visible. That awareness defines this role.
Responsibilities
Performing regular physical inspections at Central Texas locations using documented benchmarks for cleanliness, HVAC function, safety protocols, security measures, signage quality, grounds maintenance, furnishings, and presentation readiness — then ensuring findings lead to confirmed corrective work
Responding to facility problems and urgent situations, coordinating service providers, and marking tickets complete only once repairs are physically verified (urgent under 24 hours, standard under 1 week)
Overseeing local contractor delivery against service agreements, removing contractors with repeated failures, renegotiating contract terms, and conducting difficult accountability discussions regarding quality and pricing
Establishing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure all locations follow standardized procedures instead of improvisation
Overseeing significant facility improvements (HVAC replacements, interior upgrades, landscaping projects, AV/network installations) within timeline and budget parameters while minimizing student impact
Documenting enterprise-wide operational standards and AI-powered procurement frameworks (utilizing ticketing platforms, IoT/predictive maintenance tools, and centralized vendor sourcing) to ensure uniform campus launches and operations
Delivering clear weekly written updates covering regional quality metrics, contractor performance, escalated issues, and capital expenditure tracking
Requirements
Located in the Austin, TX metropolitan area or within commuting range, ready to work primarily from the Austin location with 20–40% travel across the region
Authorized to work in the United States without requiring visa sponsorship
5+ years managing multi-location facilities, regional operations, hospitality management, retail operations, or educational facility operations
Documented success holding managed service vendors accountable for quality standards, cost control, and service level compliance across multiple sites
Hands-on experience addressing urgent facility failures (safety, HVAC, security, cleanliness) with measurable effects on customer experience
Consistent written operational discipline: issue tracking, escalation documentation, vendor communications, weekly regional performance summaries
Working knowledge of current operations technology (ticketing platforms, IoT/predictive maintenance systems, AI-supported procurement or planning tools)
Nice-to-have Requirements
Multi-location operations leadership in premium hospitality, high-end retail, private K–12 education, or healthcare systems serving demanding clientele
Background creating or repairing a regional operational framework where previous approaches depended on individual heroics instead of documented standards
History of terminating poor-performing contractors and developing a reliable local vendor network
Experience directing capital improvement work (HVAC, AV/network, landscaping, interior renovations) in active, customer-facing locations
Familiarity working in an AI-driven operational setting where automated playbooks, dashboards, and predictive tools handle routine tasks so staff can focus on decision-making