Multi-Outlet Food & Beverage Supervisor

Essential Functions

• Ensure that scheduled functions are complete and are set up accurately
• Aid in maintaining a motivated, interactive, positive team
• Aid in onboarding and training staff
• Maintain professionalism with team members, managers, and guests
• Open and close shift in accordance with the manager’s checklist
• Greet guests, initiate conversations with guests, and solicit feedback from guests
• Handle daily scheduling of team members and adjust when necessary
• Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
• Solve team member issues such as call outs or any other daily issue that should arise with team members
• Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
• Stay on the floor the entire meal period
• Maintain fairness and consistency in cutting shifts as to not negatively affect service levels
• Ensure daily side work has been completed prior to staff leaving
• Avoid problems and liability related to customers' drinking by following TIPS practices
• Maintain awareness of applicable laws regarding alcoholic beverages
• Monitor and maintain tables
• Rotate stations fairly
• Demonstrate positive communication with team
• Maintain fair and consistent coaching and counseling
• Attend meetings as necessary
• Communicate and maintain positive inter-departmental relations
• Check identification of customers in order to verify age requirements for purchase of alcohol
• Communicate with managers and next shift any issues
• Perform other duties as management requests to service our guests

Qualification Standards

• High School diploma or higher
• Previous Hospitality Food & Beverage experience required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
• Experience with Micros POS preferred or similar software
• Experience with OpenTable restaurant management software or similar reservation management software preferred
• Experience with Microsoft Suite of products, with emphasis on Outlook (Email), Word, and Excel, or similar software