Multi Functional Info Systems Analyst Stf - E4
About the role
Crave a technically challenging position that is also rewarding? This position is for a highly technical Multi-Function Administrator at the National ALIS Support Center, Tier 2 Service Desk. You will be responsible helping maintain fielded, operational ALIS/ODIN Nodes across the F-35 enterprise to include the security and integrity of our systems that keep our jets flying. The Autonomic Logistics Information System (ALIS) provides the IT backbone and capabilities to support current and future Warfighters across the U.S. and allied military services. The role is based at the F35 National ALIS Support Center supporting ALIS/ODIN, serving as a Multi-Function Info Analyst for US/Partner/FMS customers across multiple regions and time zones by providing problem resolution to Tier 1 Administrator sites on all facets of the F-35 ALIS and MPE systems. As a critical member of the NASC Team, you must obtain and maintain Special Access Program clearance and be prepared to work various shift hours, including weekends, to support customer mission requirements.
Responsibilities
- Quickly identify root causes of system/equipment failures (hardware, software, network) and implement effective solutions.
- Communicate technical issues and solutions clearly to non-technical users, providing guidance and training.
- Monitor system performance, test configurations, and proactively address potential problems.
- Accurately log issues, actions taken, and resolutions in ticketing systems or reports.
- Maintain clear communication with team members, peers, and leadership.
- Ensure smooth handovers for continuity, teamwork, and preventing errors.
- Work with other teams (such as IT support, field technicians) to escalate and resolve complex issues.
Qualifications
- Must hold a Secret security clearance (or higher) with a recent investigation (within the past 5 years).
- Possess a DoD IAT Level II certification (e.g., Security+, CySA+, or CCNA).
- Experience with Database, Network, or System Administration concepts, software, or hardware.
- Debugging skills.
- Ability to work independently, showing initiative and resourcefulness.
- Time management skills.
- Ability to work well under pressure.
Skills
- Hands‑on experience administering F‑35 ALIS or MPE.
- Technical knowledge of ALIS, including baseline hardware architecture, application‑to‑application messaging flow, and inter‑nodal communication.
- Experience defining and building IPsec/VPN solutions.
- Hands‑on experience managing Fortigate, Watchguard, and Sonicwall firewalls.
- Experience with Splunk for security log aggregation and dashboard creation.
- Experience with McAfee/Trellix products—installation, configuration, and maintenance per baseline requirements.
- Prior exposure to ServiceNow (Service Flo) is highly desirable.
Benefits
- Medical, Dental, Vision
- Flexible work arrangements and schedules (e.g., 4x10)
- 401(k) match
- Paid time off
- Holidays
- Parental Leave
- Employee Assistance Program (EAP)
- Flexible Spending Accounts
- Education Assistance
- Life Insurance
- Short‑Term Disability
- Long‑Term Disability
- Annual short‑term and/or long‑term incentive compensation programs (payments not guaranteed, vary yearly, tied to performance metrics)
- Washington state applicants only:
- Non‑represented full‑time employees accrue at least 10 hours PTO per month and receive at least 90 holiday hours.
- Represented full‑time employees accrue 6.67 hours vacation per month, up to 52 hours sick leave annually, and receive at least 96 holiday hours.
- PTO, vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
Pay
Full‑Time Salary Range: $94,400.00 – $175,200.00
Schedule
Work various shift hours, including weekends, to support customer mission requirements.