Multi-Duty Receptionist - Summit Medical Group at Deane Hill Northshore

About the role

Summit Medical Group at Deane Hill Northshore, a division of Summit Medical Group, is seeking an experienced Multi-Duty Receptionist to join their passionate, authentic, and growing team of professionals. This is a full-time opportunity. The team is team-driven, collaboration-minded, and committed to providing the best patient care possible to the community they serve.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, a central laboratory, and a sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually.

Schedule

Monday – Friday, 10:00 a.m. – 6:00 p.m.

Responsibilities

• Answers phone calls in a professional manner and assists callers’ needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical records/database, performs all registration functions, and collects copays and balances due as appropriate.
• Assists patients with ambulatory difficulties or other needs as appropriate.
• Provides customer service–oriented support.
• Handles appointment scheduling, referrals, and pre-certifications.
• Files charts and coordinates lab work as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Ensures dependable attendance and punctuality; notifies supervisor at least two weeks in advance for time off (excluding emergencies).
• Cooperates with and helps coworkers, demonstrating commitment to team success.
• Attends meetings as required.
• Maintains strictest confidentiality, both internally and externally.
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities, contributing to continual evaluation of site performance and implementation of improvement activities that increase quality of care.
• Performs related work as assigned.

Requirements

• High school diploma or equivalent required.
• One year of experience in a medical office setting preferred