Multi-Duty Receptionist - Fort Loudon Family Medical Center a division of Summit Medical Group

Responsibilities

• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Affords assistance to patients with ambulatory difficulties, or other needs, as appropriate.
• Maintains customer service orientation.
• Schedules appointments, makes referrals, and handles pre-certifications, among other tasks.
• Fills out charts and coordinates lab work, as needed.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains a neat and orderly work area.

Requirements

• Dependable and arrives to work on time.
• Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies).
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Participates in site-level Quality Improvement Activities.

Qualifications

• High School Diploma, or equivalent, required.
• Prefer one year experience in a medical office setting.

Skills

• Strong communication skills.
• Attention to detail.
• Time management.
• Organization.

Benefits

• Full Benefits Package available including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more!