MSP Service Dispatcher & Procurement Specialist
TeamLogic IT · San Ramon, CA · 3 wk ago
On-siteDistributionFull-time
Responsibilities
- Receive, prioritize, and assign service tickets and support requests to support response and field technicians
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- Coordinate scheduling to maximize technician efficiency and minimize response times
- Maintain dispatch records and update the ticketing system with accurate status information
- Respond to “quick hit” and incident tickets as necessary
- Escalate urgent or complex issues to the appropriate teams or management
- Manage inventory of hardware, software, and IT supplies
- Process purchase orders and track deliveries from vendors
- Research and evaluate vendors for best pricing, quality, and lead times
- Maintain procurement documentation and inventory records
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- Coordinate equipment deployment for new client installations
- Aid in asset tracking and lifecycle management
- Identify opportunities for cost savings and process improvements
Requirements
- Experience: 2-4 years in IT dispatch, customer service, or procurement roles (MSP experience preferred)
- Technical Aptitude: Understanding of IT hardware, networking, and common software applications
- Communication Skills: Strong written and verbal communication; professional phone and email etiquette
- Soft Skills: Understand the importance of Client Experience. Proven results being politely persistent with team members and clients.
- Organization: Excellent multitasking and time-management abilities
- Technical Tools: Familiarity with professional services automation (PSA) tools and remote monitoring/management (RMM) platforms a plus
Qualifications
- Education: High school diploma required; associate's degree or relevant certifications (CompTIA, ITIL) preferred
Benefits
- Health, dental, and vision benefits
- Paid time off and holidays
- Ongoing training and professional development opportunities
- Opportunity for advancement
- Collaborative, team-oriented work environment
- Opportunities for growth within a growing MSP
Pay
Hourly Rate: Commensurate with experience
Schedule
Not specified