Dispatch & Inventory Specialist

Fulfilment & SLA Management

Device Provisioning: Set up and configure telematics devices according to specific customer and manufacturer requirements prior to shipment.

Account & Device Setup: Create new customer accounts within the system (for onboarding clients) and assign/link specific hardware devices to those accounts prior to shipping, utilizing internal platform administration tools to manage account configurations.

SLA Execution: Manage day-to-day requirements across multiple operational platforms to ensure order dispatch SLAs are consistently met.

System Tracking: Maintain accurate and timely updates in CRM and business systems to ensure smooth team handovers, error logging, and clear reporting.

Inventory & Stock Control

Stock Maintenance: Ensure accurate, real-time recording of all physical stock movements and reconcile physical inventory data with internal storage systems.

Consumables Coordination: Maintain proactive, timely communication with stock control for ordering inventory and dispatch consumables.

Auditing: Carry out a comprehensive physical Stock Take at the end of each month in conjunction with the centralized Inventory team.

Returns Handling & Operational Support

RMA Processing: Efficiently process returned devices on the system and segregate returned stock effectively.

Hardware Testing: Test returned devices in strict alignment with the Device Management Team (DMT) workflows and quality assurance processes.

Query Resolution: Handle and resolve day-to-day inquiries, complaints, and logistics discrepancies related to shipments.

Collaboration & Team Development

Cross-Functional Liaison: Collaborate closely with all operational and warehouse departments to ensure efficient, safe handling and shipping policies are adhered to.

Training Delivery: Develop and deliver onboarding and training sessions for new employees regarding dispatch workflows as required.

Qualifications

• Experience: Experience in Customer Operations, Logistics, or Warehouse Fulfilment environments preferred, but not essential.
• Systems Literacy: Strong computer skills, including the Microsoft Office Suite. Hands-on experience with CRM or ERP platforms (Salesforce and/or NetSuite experience is a major plus).
• Process Oriented: Strict adherence to warehousing, handling, and shipping safety policies.

Core Competencies

• Problem-Solving: A practical, solutions-driven mindset with the ability to troubleshoot operational hurdles in a fast-paced environment.
• Organization: Strong organizational and time-management skills; capable of managing physical workloads independently while supporting overall team reporting needs.
• Communication & Collaboration: Excellent interpersonal skills with the ability to communicate accurately across departments, influence stakeholders, and build internal trust.
• Drive: A highly motivated self-starter with a focus on achieving tangible operational results and contributing to overall company success.

Additional Information

• Benefits of joining Radius:
• - A friendly culture that mirrors our proposition to our customers.
• - A fast-growing organisation that defines itself as being agile and innovative
• - A drive for continuous improvement, which you will be empowered to get behind from day one.
• - A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• - Retail Discounts
• - Health and Wellbeing support services
• - Medical Insurance
• - Dental Insurance
• - Vision Plan
• - 401(k)
• - Company paid holidays
• - Paid Time Off (PTO)
• - Voluntary Disability plans