MSO National Account Manager

Job Summary

Leads enterprise-level relationships with the industry’s largest Multi-store Operators (MSOs), serving as the primary strategic partner responsible for revenue retention, growth, and portfolio expansion. This role requires deep technical aptitude in data-as-a-service solutions, disciplined project management across a high-volume portfolio of simultaneous customer engagements, and the ability to drive measurable business outcomes for OEC’s most complex and strategically significant accounts.

Key Responsibilities

• Manages two or more named enterprise MSO accounts, each running 10–20 simultaneous active projects, applying structured project management disciplines to ensure on-time delivery, clear milestone tracking, and proactive risk mitigation across all workstreams.
• Builds and cultivates executive-level relationships across MSO organizations that facilitate and accelerate decision making with stakeholders at various levels, including C-suite, VP, Director and program managers, establishing OEC as a trusted strategic partner.
• Closes $1M+ portfolio expansion deals within assigned MSO accounts by identifying whitespace opportunities, aligning OEC’s data and technology solutions to customer business objectives, and managing complex, multi-stakeholder sales cycles from opportunity identification through contract execution.
• Translates complex DaaS offerings into clear business value for enterprise customers, demonstrating technical fluency across OEC’s data products, APIs, integrations, and analytics capabilities.
• Develops and executes strategic account plans incorporating customer KPIs, competitive positioning, revenue targets, and multi-quarter expansion roadmaps.
• PARTNERS cross-functionally with Product, Engineering, Account Management and Implementation teams to scope and deliver customized solutions that meet enterprise MSO requirements.
• Maintains accurate pipeline forecasts and account intelligence to support finance, executive, and go-to-market planning.

Education

A bachelor’s degree from an accredited college or university is required, with a focus in Sales, Product Management or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience

• At least 7 years of experience in enterprise account management, consultative sales, or strategic customer success, with demonstrated success managing large multi-location operator accounts.
• Required background includes: a proven track record closing multiple $1M+ deals; hands-on experience delivering or selling DaaS, SaaS, or technology platform solutions; and demonstrated project management capability overseeing 10–20 concurrent projects within a single enterprise account relationship.
• Prior experience leading executive business reviews, cross-functional delivery teams, and complex multi-stakeholder negotiations is required.
• Must also be able to demonstrate the following skills and abilities:
• Demonstrated ability to manage 10–20 simultaneous projects within a single enterprise account, with a strong command of project tracking, status reporting, and escalation management across complex, multi-workstream engagements.
• Demonstrated command of MEDDIC or comparable enterprise sales methodology (MEDDPICC, Challenger, etc.).
• CRM proficiency — you update as you work, not at the end of the week (Salesforce experience preferred).
• Deep technical aptitude in DaaS concepts, including data feeds, APIs, system integrations, and analytics platforms; able to engage credibly with both technical and business stakeholders.
• Proven success expanding product footprint within enterprise accounts through consultative selling, needs discovery, and solution alignment across a broad technology portfolio.
• Exceptional executive presence with the ability to prepare and deliver compelling business reviews, ROI analyses, and strategic roadmaps to C-suite audiences.
• Strong cross-functional collaboration skills; experienced working alongside Product, Engineering, Implementation, and Finance teams to deliver customer commitments.
• Ability to set, manage, and reset customer expectations through transparent, solution-oriented communication, including in high-pressure or escalated situations.
• Entrepreneurial mindset with a bias toward action; adapts quickly to shifting priorities, business changes, and evolving customer needs.

What We Offer

• Full benefits starting Day 1: Medical, Dental, and Vision
• 401(k) with company matching up to 4%
• Unlimited Paid Flex Time Off plus 10 company-paid annual holidays
• Company-issued laptop
• Monthly communication stipend
• One-time home office equipment stipend upon hire
• Professional development programs
• Tuition assistance available after 1 year of service
• Employee resource groups and exclusive employee discounts

What makes working at OEC awesome?

It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment.

OEConnection

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.