MSK Clinical Operations Supervisor

Essential Functions

• Supervise nursing and support staff, ensuring adherence to best practices and hospital policies.
• Cooky anesthesiologists, and other departments to facilitate seamless patient care.
• Ensure proper staffing levels by assisting with scheduling, assignments, and workload distribution.
• Makes sure that patients are treated courteously by all staff and that other visitors are screened and properly directed.
• Makes sure that requests for information are handled promptly and effectively.
• Works with other administrative staff to ensure efforts are coordinated and high-quality patient care is provided.
• Participates in professional development activities.

Patient Care & Safety

• Makes sure that patient care practices are compliant with clinical standards and protocols.
• Supports nursing staff in managing complex patient cases and responding to emergencies.
• Promotes a culture of safety by identifying and addressing potential risks or hazards throughout the hospital.
• Maintains proper documentation of patient care, safety incidents, and quality improvement measures.

Staff Development & Performance Management

• Mentors, coaches, and provides ongoing education and training to nursing staff.
• Conducts performance evaluations and participates in staff disciplinary actions as needed.
• Aids in onboarding new nurses and ensures competency in surgical procedures and protocols.
• Fosters a collaborative and supportive team environment.

Quality Improvement & Compliance

• Participates in quality assurance and process improvement initiatives to enhance patient outcomes.
• Ensures compliance with hospital policies, Joint Commission standards, and state/federal regulations.
• Monitors and reports on performance metrics, identifying areas for improvement.
• Aids in incident investigations and implementation of corrective actions when needed.

Education & Experience

• Bachelor’s degree in nursing, healthcare administration, or related field required.
• 3+ years of experience in a healthcare or clinical coordination role, preferably in musculoskeletal care or surgical services.

Knowledge & Skills

• Principles, practices and basic knowledge of nursing services and ancillary departments.
• Working knowledge of basic hospital administrative functions.
• Development, coordination and delivery of medical services.
• Knowledge of musculoskeletal clinical practices, workflows, or rehabilitation care preferred.
• Government regulations and codes including but not limited to The Joint Commission, DNV, State Agencies, ARRA, COLA, Pharmacy Board, and Nursing Board.

Physical/Mental Demands

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.
• Organizational Requirements
• HOPCo Mission, Vision and Values must be acknowledged and adhered to.
• List additional organization requirements such as training conducted by organization.