MSC Core Engineer III (Req #1309)

This role will drive marketing initiatives focused on growth, customer acquisition, brand performance, and measurable demand creation within a Technical Services environment. You will collaborate with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns, testing strategies, and performance improvements. The position offers the opportunity to directly influence customer engagement, conversion performance, and revenue growth.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Deliver high-quality network and systems support within a Managed Services Center
• Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues
• Own issues end-to-end until successful resolution is achieved
• Maintain advanced, up-to-date technical expertise in networking technologies
• Communicate clearly and professionally with clients and internal stakeholders
• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system
• Demonstrate strong attention to detail and ownership in all tasks
• Collaborate effectively in a team environment while also working independently with minimal supervision
• Participate in on-call rotation
• Lead and manage assigned technical projects
• Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team

Qualifications

• Active Cisco CCNP Service Provider certification required
• 5+ years of experience in a service provider network role, with strong knowledge of optics
• Solid expertise with Juniper platforms in service provider environments
• Hands-on proficiency with NCS (Cisco, Juniper, and similar) platforms
• Proven track record of successfully troubleshooting complex network issues
• Strong working knowledge of VRF technology
• In-depth understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS
• Familiarity with SD-WAN, cloud networking, and network security concepts

Pay

$110,000 – $150,000 annually

Benefits

• Full range of medical benefits
• 401(k) eligibility
• Employee stock purchase program
• Paid time off benefits including vacation, sick time, and personal leave