MRO Program Coordinator/Inventory Controller

Key Responsibilities

• Manage day-to-day operations on the customer site to ensure smooth execution and delivery of program objectives.
• Oversee functions such as warehousing, shipping/receiving, production support, and inventory control.
• Manage inventory accuracy, cycle counting, and reconciliation processes to ensure product availability and minimal obsolescence.
• Collaborate with supply chain and procurement teams to ensure timely availability of materials and efficient inbound/outbound logistics.
• Attend regular operational meetings with colleagues and clients to discuss KPIs, program objectives, ongoing issues, and align on performance goals.
• Build and maintain strong relationships with key customer contacts, serving as the primary escalation point for site-level concerns.
• Support root cause analysis and resolution of any operational / supply-chain issues.
• Monitor performance metrics (KPIs), track service levels, and implement initiatives to enhance operational efficiency and customer satisfaction.
• Maintain compliance with safety, quality, and regulatory standards, particularly in handling technical goods or equipment.
• Identify and implement continuous improvement projects (e.g., lean, 5S, Six Sigma) to streamline workflows and reduce waste.

Required Qualifications

• 3+ years’ leadership experience in warehouse / logistics / supply-chain operations.
• Proven expertise in inventory control, material flow, shipping/receiving, and cycle counting practices.
• Experience working with highly technical or critical spare parts e.g. for manufacturing, automotive, engineering, or maintenance activity, a distinct advantage.
• Prior experience using software systems such as ERP, WMS, CMMS.
• Good client engagement skills with the ability to manage escalations and represent the company in front of important customers.
• Strong leadership, communication, people management, and problem-solving abilities.
• Proficient in Microsoft Office - Excel, Word, Outlook, and PowerPoint - and familiar with supply chain tools and data reporting platforms.
• Full drivers’ licence required and prior experience driving forklifts a plus.
• Degree in ‘Supply Chain’, ‘Business’, ‘Engineering’, or related field would be an advantage.

Working Conditions

• On-site program coordination role, with hands-on operational duties, and regular interaction with customers both on the floor and in client-facing meetings.
• Flexibility to support after-hours or weekend operations as needed.