MRI Patient Access Representative - Full Time

About the role

The MRI Patient Access Representative supports daily front desk operations for the imaging team at Panorama Orthopedics & Spine Center. This role involves scheduling appointments, completing registration, understanding payment expectations, and accessing medical records.

Responsibilities

• Schedule MRI, CT, follow-up, and X-ray-only appointments as needed.
• Absorb and assist patients with registration, paperwork, appointment questions, and check-in support.
• Verify insurance authorizations and follow up as needed to help patients access care in a timely manner.
• Create patient estimates and explain benefit information clearly and professionally.
• Collect patient balances before or at the time of service.
• Support the imaging team by using third-party systems to send and receive imaging studies from outside facilities.
• Prepare CDs for patients while ensuring compliance with HIPAA and medical release requirements.
• Provide courteous, timely service to patients, coworkers, supervisors, and physicians.
• Floated to other Panorama offices as needed.

Requirements

• A high school diploma or GED.
• Two years of medical office or customer service experience preferred.
• Knowledge of EMR systems, especially EPIC, is a plus.
• Knowledge of HIPAA and OSHA requirements is a plus.
• Strong computer, communication, interpersonal, hospitality, and customer service skills.
• Ability to multitask, prioritize, remain calm under pressure, and work with minimal supervision.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount.
• Dental & Vision Insurance.
• 401(k) with Annual Employer Contributions.
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more.
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges.
• Generous Paid Time Off: Up to 4 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays.

Pay

$18-$21/hour, based on experience.