MRI Patient Access Representative

About the role

The MRI Patient Access Representative is responsible for all aspects of the registration process, patient collections, and scanning documents into the EMR system.

Responsibilities

• Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
• Effectively collect patient co-pays for their visit or collect patient balance as needed.
• Maintain departmental goals and productivity parameters as set forth by Director of Operations.
• Aid patients with all possible needs, filling out paperwork, answering questions or concerns regarding insurance, or balancing accounts.
• Cover co-workers and cross-train as necessary to meet the needs of the organization.
• Utilize PowerShare system to send and accept exams from outside facilities. Burn CDs for patients while following appropriate HIPAA requirements in medical release requirements.
• Communicate effectively with all levels - patients, co-workers, supervisors, and physicians, both verbally and in writing.
• Schedule - MRI, CT, and DXAs along with the appropriate follow-ups necessary.
• Interpret calls and transfers kept to a minimum – help in the moment, know who to transfer to.
• Supply restocking, authorization checking – 2 days in advance.
• Department safety and MRI safety training.
• Aid team members as needed.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• 2 Years of medical office or customer service experience preferred.
• Excellent computer skills.
• Excellent interpersonal communication skills and customer service skills.
• Ability to meet deadlines.
• Knowledge of EMR system is a plus.
• Type at least 40 WPM.
• Ability to multi-task and prioritize.
• Ability to remain calm under pressure.
• Knowledge of HIPAA and OSHA requirements.

Position hours

Position hours will vary. Evening and Saturday shifts may be required.

Physical and/or Mental Requirements

Prolonged periods of sitting at a desk and working on a computer. Must work well under pressure. Must be able to read, understand and follow oral and written instruction. Ability to communicate via telephone and written word to give and receive information to and from patients and coworkers. Ability to move about a clinic setting.