Patient Access Representative

About the Role

As a Patient Access Representative, you will serve as the primary point of contact for patient registration, managing demographic and insurance data across various hospital access points to ensure accurate record-keeping. You will utilize multiple complex systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows to maintain seamless hospital operations. This role requires collaboration with the healthcare team to provide compassionate, compliant service to patients and families while upholding the organization’s core mission and values.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved communication channels.

Requirements

• High School Diploma or GED (required).
• One (1) year of relevant experience in healthcare or a patient access setting (preferred).
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications.

About the Organization

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person—body, mind, and spirit—in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the-art care and numerous awards and accreditations that reflect our dedication to excellence.

Benefits

• Student loan repayment program.

Pay

$18.96 - $26.78 per hour.