Medical Patient Access Representative

About the Role

The Medical Patient Access Representative serves as the first point of contact for patients and visitors, providing exceptional customer service while supporting efficient day-to-day clinic operations. This position performs a variety of front-office and administrative duties, including patient check-in and check-out, appointment scheduling, insurance verification, medical record maintenance, and payment processing.

The ideal candidate is professional, dependable, detail-oriented, and committed to creating a welcoming and positive experience for every patient.

Responsibilities

• Patient check-in and check-out
• Appointment scheduling
• Insurance verification
• Medical record maintenance
• Payment processing

Requirements

• High school graduate or equivalent
• 6 months of customer service/reception experience
• Basic office skills, including working knowledge of Microsoft products

Preferred Qualifications

• 1+ years of experience in a healthcare setting
• EMR experience
• 1+ years of experience in FQHC setting
• Bilingual (Spanish)
• Graduate of certified medical office training course, CNA or Medical Assistant

Schedule

Full-time schedule: Monday–Thursday, 8:00 AM–5:30 PM; Friday, 8:00 AM–2:00 PM

Benefits

• Up to 200 hours (5 weeks) of PTO each year
• 403(b) retirement plan with employer match
• Comprehensive benefits package
• Paid holidays
• Meaningful, mission-driven work serving your community