Mover & Downsizing Specialist (Hybrid)

Company Description About The Downsizers The Downsizers is the leading senior relocation and estate liquidation company in the Triangle, providing a full-service, all-in-one solution: downsizing support, move management, estate liquidation, online estate auctions, and professional moving services. Our work is high-touch, detail-oriented, and often conducted under tight timelines, in private homes, apartments, and senior living communities throughout the Triangle region (Raleigh, Durham, Chapel Hill, Cary, Apex, Wake Forest, Morrisville, Holly Springs, Hillsborough, Fuquay-Varina, and surrounding areas). This is a hybrid role for candidates who can move seamlessly between hands-on client-facing downsizing support and the physical demands of professional moving. You'll help clients sort, pack, and make decisions about their belongings — and then load, transport, and place those belongings with care. Most projects are shuttle-style, emphasizing organization and respect over speed. Why Work With The Downsizers Work with a company that values skill, experience, and professionalism over rushed, high-volume moving. Our projects are purpose-driven. Your work directly supports seniors and families during major life transitions. We offer a calmer, more respectful work environment and a team-oriented culture where experienced team members are trusted, respected, and appreciated. Job Description Role Purpose (Why This Role Exists) The Downsizing Specialist/Mover supports the full lifecycle of a client project — from compassionate sorting and packing support through safe, professional loading, transport, and placement of belongings. This role exists to give clients a consistent, high-quality experience across both the emotional decision-making phase of a move and the physical execution phase, reducing handoffs and ensuring continuity of care. Working closely with the Downsizing Manager, Project Manager, and Team Lead, this role follows customized Move Plans, safety standards, and company procedures while representing The Downsizers' values in every client interaction. Qualifications Core Accountabilities Project Preparation & ExecutionPartner with the Downsizing Manager, Project Manager, and Team Lead to implement customized Move Plans and timelinesReview job details, client and shift notes, and feed instructions before arriving on siteUtilize project management tools to support timely, organized completion of workMaintain ongoing communication in the project feed throughout the engagementCommunicate schedule change recommendations to the Project Manager via email (not the project feed) Client Service & Decision SupportProvide the highest level of client service at all timesAssist clients in determining which items to keep, donate, gift, sell, or discardCommunicate clearly, compassionately, and professionally with clients and family membersSupport clients through emotionally sensitive decisions with patience and careConfirm with the Team Lead or Project Manager on items that convey, and items designated for auction, consignment, donation, or junk hauling prior to pickups Packing, Loading, Transport & Settling SupportProfessionally pack, wrap, and protect client belongings for transport (including furniture, artwork, appliances, and household items)Disassemble/reassemble furniture as neededLoad and unload moving trucks and vans safely and efficientlyUnpack, place, and assist with settling belongings into new homes according to client or on-site directionTake photos of completed projects and post to the feed with an update before leaving Logistics, Vehicles & Physical SupportDrive company vehicles (14-ft ProMaster High-Roof Van and/or 18' moving truck; training provided) safely and responsibly, modeling professionalism as a visible representative of the brandLoad and unload supplies before and after projectsHandle supplies, equipment, and client property safely and responsiblyAssist with daily and weekly truck maintenance (trash removal, fueling, supply organization, safety equipment, tires, fluids) Systems, Communication & Issue ReportingAccurately document required project information in company systemsSubmit Issue Reports with required details and photos for any damaged itemsMaintain clear communication with the Downsizing Manager, Project Manager, and Lead SpecialistProvide feedback and insights to leadership to support continuous improvement Training, Culture & Team ParticipationSupport onboarding and training of new Downsizing Specialists/Movers through shadowing and learning opportunitiesComplete required online, in-office, and on-site training programsParticipate in team meetings and collaborative planning sessionsRepresent The Downsizers' culture of compassion, collaboration, trust, critical thinking, joy, and exceptional service Additional Information Skills & Experience Required Strong interest in working with and supporting older adults and individuals in transitionExperience in moving, logistics, warehouse, or physically demanding work preferredExcellent attention to detail and strong critical-thinking skillsClear verbal and written communication skillsStrong interpersonal skills and ability to work with diverse personalitiesAbility to multitask and adapt in a fast-paced environmentMust have a smartphone and be comfortable using it for scheduling, time reporting, and project updatesTeam-oriented, teachable, adaptable, and collaborative Education Requirements High school diploma requiredBachelor’s degree preferred Working Style & Expectations: Compassionate, patient, and client-focusedReliable, accountable, and solutions-orientedCalm and professional in fast-paced or stressful environmentsFlexible and willing to support team needsComfortable performing hands-on, physical work Availability & Physical Requirements Ability to work 3 or more days per week for six or more hours per dayAbility to safely lift, carry, and move items up to 75 pounds, and navigate stairs regularlyValid driver's license, reliable transportation to/from truck pickup locations, and comfort driving company vehicles (CDL not required) Additional Requirements Valid driver’s license and reliable transportation to/from truck pickup locationsCDL not requiredAbility to safely drive an 18’ moving truckFluent, clear English communicationMust be eligible to work in the United StatesEmployment contingent upon successful completion of a background checkMotivation to help others and work as part of a team Compensation And Benefits Medical, Dental, and Vision Benefit Package offered to employees that average 30+ hours per weekWorker's CompensationPaid Training401(k) Plan and 401(k) MatchPaid Volunteer Opportunity towards Community ServicePaid Team EventsT-shirts and Sweatshirts ProvidedCompany-sponsored Events