Move in Coordinator - Marketing

Responsibilities

• Answer phones, direct calls to appropriate services and greet visitors in a cheerful positive manner.
• Document calls into the CRM systems (Sherpa, PCC).
• Work with Marketing Department in coordinating elements of the Marketing Events.
• Prepare event flyers, room reservations/planning, attendee lists, RSVPs and inquiries.
• Input attendees contact information into CRM system.
• Maintain adequate supply of facility information packets, collateral materials and office supplies.
• Schedule and facilitate, when needed, tours for prospective residents and guests, focusing primarily on Assisted Living.
• Complete follow-up marketing activity as directed (i.e. follow-up calls) to help advance sales within Otterbein Sunset Village.
• Track and report various market statistics (Marketing Research Report).
• Work with Marketing Director to coordinate paperwork and renewals for Limited Contracts.
• Work with Marketing partners to coordinate paperwork for prospective and new residents.
• Work with Marketing partners to facilitate move-ins across all levels of care, focusing primarily on Assisted Living.
• Interact with visitors, residents and family members in a positive, hospitable manner, addressing a variety of issues and circumstances.
• Aid in taking and organizing pictures of resident events for Facebook, social media and Website.

Qualifications

• Associate’s degree or equivalent and relevant work experience.
• Must be detail oriented and have excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills.
• Proficient with the use of technology.
• Must have excellent customer service skills and good judgment and decision-making skills.

BENEFITS

• Health & Wellness Vision & Dental Insurance.
• Pet Insurance.
• Life Insurance.
• Employee Assistance Program (EAP) for personal and professional support.
• Financial Security 401(k) Retirement Savings Plan with company match.
• Paid Time Off (PTO) that accrues immediately from day one.
• Paid Holidays for a healthy work-life balance.
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis.
• Tuition Reimbursement up to $5,250 per year for ANY field of study.
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College.
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges.
• Legal & Identity Theft Protection.
• Growth & Development University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts.
• Multiple Partner Discounts available for various products and services through Access Perks.
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work.