Move-In Coordinator

About the role

At Watermark Retirement Communities, we are seeking a Move-in Coordinator to welcome new residents and ensure a smooth transition into their new homes. This full-time position runs Tuesday through Saturday and involves coordinating with prospective residents, their families, moving companies, maintenance, housekeeping, organizers, and interior designers. You will serve as the primary point of contact throughout the move-in process, working closely with the sales team and management to deliver exceptional customer service and support.

Responsibilities

• Coordinate the move-in process from signed residency agreement through move-in day.
• Serve as a primary point of contact for new residents and their families throughout the transition process.
• Communicate clearly and consistently with residents, family members, movers, vendors, and community staff.
• Track required paperwork, forms, signatures, and other move-in requirements.
• Coordinate with other departments to ensure a seamless transition.
• Ensure all units are prepared and move-in ready prior to the resident's arrival.
• Schedule and coordinate move-in dates, deliveries, movers, and other logistics.
• Provide families with information and resources to help them prepare for the move.
• Assist residents and families with questions or concerns throughout the move-in process.
• Maintain accurate and timely information in applicable systems.
• Conduct follow-up with new residents and families after move-in to ensure a positive transition.
• Identify and communicate any issues that may impact the move-in timeline and work proactively to resolve them.
• Support the Sales and Marketing team with tours, events, and other community initiatives as needed.
• Maintain a high level of professionalism, confidentiality, and customer service at all times.

Requirements

• 2+ years in a move-in coordination role, hospitality, sales, or a related field.
• Sales background a plus.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Strong attention to detail and follow-through.
• Comfortable communicating with families and professionals.
• Ability to work independently while also collaborating effectively with a team.
• Excellent computer skills in Word, Excel, and online CRM systems.

Benefits

• Competitive wages
• Competitive benefits
• Immediate access to earned income through Dayforce Wallet
• Easy shift scheduling with mobile app
• Recognition and rewards program
• Vacation, holiday, and sick pay
• 401k program
• Associate discounts
• Education and training programs available