Move In Coordinator

Position Responsibilities

• Prepare and complete all paperwork related to new move-ins and transfers according to State guidelines and Company policy, including preparation of Move-In Packets.
• Expedite the move-in process by coordinating with the Community Resident Director to facilitate an assessment of all new and transferring residents.
• Give Community tours as a backup to the Community Relations Director.
• Cookordinate and communicate unit readiness with appropriate departments to ensure timely move-ins and transfers.
• Greet prospects, residents, vendors, visitors, and fellow associates professionally and enthusiastically striving to take care of each other to maintain culture of integrity and transparency.
• Maintain high levels of customer service and occupancy, establish and maintain good working relationships with residents and their families.
• May answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to the department.
• Facilitate the New Resident orientation process with all department heads per Company policy.
• Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Environmental Services Director and Executive Director.
• Hand deliver move-in gift the day of move-in.
• Cookordinate and communicate unit readiness with appropriate departments to ensure timely move-ins and transfers.
• Participate in Sales & Marketing Department or other meetings as requested.
• Complete resident move-in checklist using specific time frames for orientation process.
• In conjunction with Community Relations Director or Activity Director, assist in the planning and hosting of events for prospects or referral sources held both inside and away from the community.
• Present the Community to prospects or current residents to assist with the sales process as needed.
• Ensure that all model and respite rooms are ready to show at all times.
• Share positive and/or negative comments related to customer satisfaction with the Community Relations Director and/or Executive Director.
• Attend and participate in all meetings and training as required by Company policy and the Community Relations Director.
• Walk the Community tour route at the start of each day to ensure the Community is ready for daily tours.

Employment Requirements

• Must be able to speak and write the English language in an understandable manner and have the communication skills needed to interact with the residents.
• Ensure understanding of and compliance with all regulations regarding residents’ rights.
• Maintain confidentiality of all pertinent resident, associate, Community or Company information deemed as such.
• Maintain a safe and secure environment for all staff residents and guests following established safety standards.
• Maintain a professional appearance and attitude at all times and continually strive to improve resident satisfaction.
• Must maintain a valid driver’s license.