Move-In Coordinator

About the role

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments. The Move‑in Coordinator ensures a smooth and successful transition of new Residents into the community. Ideal schedule is Sunday–Thursday (off Friday/Saturday); weekend sales coverage follows a regular Tuesday–Saturday or Sunday–Thursday rotation based on business needs.

Responsibilities

• Works directly with new Residents and their families to finalize paperwork and requirements for admission.
• Coordinates all aspects of the move‑in and move‑out process, including scheduling, logistics, parking, utilities, and move‑day activities.
• Maintains an active and accurate rent‑ready inventory list by partnering with the Director of Sales, Executive Director, and Maintenance Director to monitor apartment readiness, identify upcoming availability, and ensure apartments are prepared for timely move‑ins.
• Provides sales support by conducting tours, handling telephone inquiries, hosting events, participating in community marketing outreach programs, and assisting with closing prospective Residents.
• Serves as a sales resource by responding to and managing leads when the Director of Sales or Executive Director is unavailable, ensuring timely follow‑up and continuity of the sales process.
• Assists in moving prospects through the sales process by conducting tours, overcoming objections, and advancing each lead to the next mutually agreed‑upon, time‑sensitive step.
• Maintains daily prospect outreach, follow‑up activities, and documentation in Salesforce to ensure data integrity and timely lead management.
• Participates in all Power Hours, sales meetings, and other sales activities designed to drive occupancy and move‑in goals.
• Compiles reports accurately and timely, including but not limited to weekly activity reports.
• Implements protocols to ensure a smooth and welcoming transition for new Residents into and out of the community.
• Coordinates move‑in and move‑out details with team members across all departments to ensure an exceptional Resident experience.
• Maintains inventory of marketing collateral and sales materials.
• Encourages teamwork through positive collaboration with all departments.
• Promotes a professional image through appearance, communication, and conduct.
• Performs other duties as assigned.

Qualifications

• Exhibits excellent customer service and public relations skills.
• Displays patience, tact, and a cheerful disposition even under stressful circumstances.
• Promotes the community in a positive manner and effectively communicates community values to Residents, families, visitors, and Associates.
• Creative, energetic, enthusiastic, patient, flexible, encouraging, and team‑oriented.
• Demonstrates proficiency in Microsoft Office and other marketing‑related software.
• Desire to serve seniors.
• Effective problem‑solving skills.

Benefits

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short‑term & Long‑term Disability
• Industry‑leading PTO
• Paid Holidays
• 401k program; including match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

The Move‑in Coordinator works in a professional office environment using standard office equipment (computers, phones, printers, scanners, photocopiers, filing cabinets). The role also operates within the Senior Living Community, with possible exposure to communicable diseases and infection, latex, blood‑borne pathogens, various chemical, infectious, or biological hazards, and pets.