Move Coordinator

About the role

You will play a key role in delivering an exceptional moving experience for Hilldrup customers. In this role, you serve as a primary point of contact for individuals preparing for their moves, guiding them through the relocation process with clear communication, organization, and care. You take pride in exceeding customer expectations and helping reduce the stress that often comes with moving by ensuring every detail is thoughtfully planned and managed.

Responsibilities

• Coordinate approximately 50–60 household goods moves each month while following company guidelines and maintaining cost-effective practices.
• Introduce customers to Hilldrup’s relocation management program, schedule virtual surveys, review move information from origin and destination agents, and complete customer registrations.
• Develop and communicate move estimates and pricing information, collaborate with Client Services and accounts, and work with customers to establish clear and effective move plans.
• Maintain regular communication with customers before, during, and after their move, ensuring they remain informed and supported.
• Assist with resolving quality or claims-related concerns using empowered decision-making skills to resolve any customer concerns.
• Collaborate with the operations team, sales executives, surveyors, and external partners to ensure all aspects of the move are executed efficiently.
• Accurately enter and update move-related data in company systems and provide feedback on opportunities to improve processes and customer experience.

Requirements

• Must be able to operate a computer and communicate with clients for the entire workday.
• This role is a hybrid role with required in-office days on Tuesdays, Wednesdays, and Thursdays; may be required to report to the Stafford office five days a week initially for learning and development.

Physical Requirements

• Ability to sit and work at a computer for extended periods while managing move information, estimates, customer records, and scheduling.
• Ability to use a computer, keyboard, telephone, and other office equipment with frequent repetitive hand and finger movements.
• Ability to remain seated or standing for extended periods while communicating with customers, team members, and business partners.
• Ability to occasionally walk throughout an office environment for meetings, collaboration, and coordination with operations and support teams.
• Ability to occasionally lift, carry, or move office materials, files, or equipment, potentially weighing up to 25 pounds.

Qualifications

• Two to three years of previous customer service experience.
• Basic to intermediate level of Microsoft Office proficiency.

Skills

• Customer focused, collaborative, communicative, resilient, strives for inclusion of others, critical thinker, solution-finder, continuously learning, proactive, go-getter, committed to professional development, organized, strong attention to detail, able to develop and maintain strong working relationships with others.