Move Coordinator
About the role
Berger Transfer & Storage, Inc. is seeking a MOVE COORDINATOR to join our team in Roseville, MN. This position is part of our Corporate, Military & GSA Account Customer Service team.
Responsibilities
- Act as the transferee’s main point of coordination for the movement of household goods;
- Communicate with customer to coordinate move and to ensure the highest level of customer service and satisfaction;
- Oversee all assigned moves from point of shipment acceptance to delivery. This includes monitoring and tracking coordination of all corporate moves with move suppliers from point of shipment acceptance to delivery;
- Receive survey results and verifies all quoted services are in accordance with account policies;
- Provide estimates to our accounts based upon survey of goods to be moved;
- Work directly with Allied agency network on the scheduling of all moving services, critical needs and problem resolution. This includes working with agency network and all 3rd party service providers to ensure timely communication of transferee requested order fulfillment and change management;
- Identify policy exceptions and works with the account for authorizations and other move details;
- Aid in providing proper paperwork to ensure timely billing to client.
Requirements
- A minimum of a High School diploma or equivalent is required. Secondary education is preferred;
- A minimum of 3 years of customer service experience is required;
- Must be able to demonstrate previous successful experience performing the following key skills: Proficiency in Microsoft Office suite of products. Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.);
- Strong customer service and interpersonal skills;
- Good oral and written communications skills;
- Strong attention to detail;
- Ability to handle heavy phone work;
- Ability to multitask in a fast-paced environment;
- Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions.
Qualifications
We welcome candidates who share our core values: being open, honest, and fair…whatever we do, we do it right and we do it together.
Skills
- Proficiency in Microsoft Office suite of products;
- Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.);
- Strong customer service and interpersonal skills;
- Good oral and written communications skills;
- Strong attention to detail;
- Ability to handle heavy phone work;
- Ability to multitask in a fast-paced environment;
- Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions.
Benefits
- Competitive Pay;
- Medical, Dental & Vision Benefits;
- 401K;
- Employee Discounts with Verizon, Sketchers and more!
Pay
Competitive Pay
Schedule
Not specified
Benefits
- Medical, Dental & Vision Benefits;
- 401K;
- Employee Discounts with Verizon, Sketchers and more!
Company Information
Berger Transfer & Storage, Inc. is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has proudly served individuals and businesses for over 110 years. Today, we are one of the largest agents for Allied Van Lines, with a nationwide network of 18 locations across the United States.
About Berger
Berger was recently named Allied Van Lines’ 2025 Agent of the Year and earned the American Trucking Associations’ 2026 Moving & Storage Agent of the Year – Service Excellence Award. These honors reflect the dedication of our team and our unwavering focus on delivering outstanding customer experiences.
Equal Opportunity Employer
Berger Transfer & Storage, Inc. is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, or status with regard to public assistance.