Mountain Biking Guide

About the Role

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you! At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

Responsibilities

• Lead mountain bike excursions by mountain bike or van, providing mountain bike information, instructions, and education to guests, including a safety briefing.
• Ensure mountain bike safety by informing guests about First Aid and CPR certification, carrying a first aid kit, and educating them on crypto biotic soil and Leave No Trace guidelines.
• Perform excursions in compliance with resort permit and US Forest Service standards, carrying a copy of the resort’s USFS permit and current CPR card.
• Stay informed about local trail conditions, hazards, weather, and USFS changes to avoid permit violations, providing clear directions for guest safety.
• Ensure each mountain bike is in good working condition, including brakes, proper sizing, and gathering necessary supplies (water, tools, pump, bike log, etc.).
• Offer to take pictures of guests on the trail and encourage them to share compliments on social media.
• Familiarize yourself with Trail House operations, including hours, retail items, bike shop, discovery center, and hiking/biking products.
• Understand Enchantment Resort’s three pillars and basic products/services of each pillar.
• Prepare for excursions by wearing a nametag and uniform, providing cold bottled water, verifying guest attendance, and ensuring signed electronic waivers.
• After excursions, thank guests, clean bikes and vans (if used), and submit signed receipts to the Adventure & Activities Manager.
• Report incidents or accidents to the Bike Chief and Adventure & Activities Manager, completing required forms from Safety & Security.
• Complete required forms such as vehicle logs, mountain bike trail reports, and USFS reports.
• Attend and participate in regularly scheduled training sessions and meetings.
• Maintain a clean driving record and keep bikes and storage areas neat and properly maintained.

Qualifications

• High school diploma or GED, and/or equivalent work experience.
• Knowledge and ability to perform basic bike maintenance (suspension setup, seat height adjustments, flat tire changes).
• Attention to detail and ability to multi-task.
• Self-motivated, organized, and able to work with little supervision.
• Knowledge of mountain bikes, trails, and the local area.
• Current CPR and First Aid certification.
• Willingness to learn instruction methods.
• Ability to lead guests in a safe and professional manner.
• Physical ability to meet job demands, maintain a neat appearance, and communicate clearly and simply.

Skills

• Guest service-oriented with a pleasant, helpful, knowledgeable, and enthusiastic demeanor.
• Strong teamwork, flexibility, and interpersonal skills.
• Ability to follow Department Standard Operating Procedures.

This is a safety-sensitive position.