Motor Vehicle Representative 1, G-9 (NY HELPS) - Harlem District Office

About the role

Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.

Responsibilities

• Effectively use a computer with multiple applications running simultaneously
• Operate telecommunication consoles, camera, cash drawer, photocopiers, fax machines, scanners, calculators, and similar equipment
• Process customer payments including cash, checks, and credit card charges
• Maintain inventories of documents, license plates, registration stickers, and other security items
• Wear a headset and effectively answer telephone calls automatically and continuously distributed by a complex telephonic system (calls may be monitored for quality assurance)
• Act in a calm, courteous, and reasonable manner even under difficult, highly stressful, and at times confrontational circumstances with uncooperative or hostile individuals

Minimum Qualifications

To be eligible for the Motor Vehicle Representative 1, G-9 position you must meet one of the following conditions:

NY HELPS*: Graduated from high school or have earned a high school equivalency diploma AND you must have EITHER:

• One year of experience in a position where your primary responsibility was providing customer service** to the general public*** either in an environment with substantial face-to-face interaction or in a call center environment
• 30 college semester credit hours

Transfer: One year of permanent, contingent-permanent, or 55b/c service allocated to a G-07 or higher eligible for transfer under Section 52.6 or Section 70.1 of Civil Service Law, or currently serving in the title and eligible for reassignment.

Reinstatement: If you previously served in this title or in a title otherwise transferable to this title, you may be considered for reinstatement pursuant to Civil Service Law, if it is in the best interest of the agency. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission. All reinstatements must serve a mandatory 52-week probation period.

55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must meet the minimum qualifications stated above and must submit their current 55b/c eligibility letter along with their application.

Additional Information

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

** Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.

*** Civil Service defines the general public as a broad range of people NOT limited to a specific group of the public.

Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed workweek and Telecommuting.

Benefits

• Paid Leave
• Paid Holidays
• Pension
• Health Insurance
• Dental & Vision Coverage
• Flex Spending
• Voluntary 457B Retirement Saving Program
• Health Care Spending Account
• Tuition Assistance Programs
• Public Service Loan Forgiveness Program
• Transportation Savings Program
• Employee Assistance Programs