Motor Vehicle Representative 1, G-9 (NY HELPS) - Albany

About the role

Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.

Responsibilities

• Effectively use a computer with multiple applications running simultaneously.
• Operate telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc.
• Process customer payments such as cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items.
• Wear a headset and effectively answer telephone calls automatically and continuously distributed by a complex telephonic system.
• Act in a calm, courteous, and reasonable manner even under difficult, stressful, or confrontational circumstances.

Qualifications

To be eligible for the Motor Vehicle Representative 1, G-9 position you must meet one of the following conditions:

• NY HELPS: Graduated from high school or have earned a high school equivalency diploma AND you must have either:
  1. one year of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment; or
  2. 30 college semester credit hours.
• Transfer: One year of permanent, contingent-permanent, or 55b/c service allocated to a G-7 or higher eligible for transfer under Section 52.6 or Section 70.1 of Civil Service Law, or currently serving in the title and eligible for reassignment.
• Reinstatement: If you previously served in this title or in a title otherwise transferable to this title, you may be considered for reinstatement pursuant to Civil Service Law, if it is in the best interest of the agency. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission. All reinstatements must serve a mandatory 52-week probation period.
• 55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must meet the minimum qualifications stated above and must submit their current 55b/c eligibility letter with their application.

Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position. Civil Service defines the general public as a broad range of people not limited to a specific group of the public.

Benefits

• Paid Leave
• Paid Holidays
• Pension
• Health Insurance
• Dental & Vision Coverage
• Flex Spending
• Voluntary 457B Retirement Saving Program
• Health Care Spending Account
• Tuition Assistance Programs
• Public Service Loan Forgiveness Program
• Transportation Savings Program
• Employee Assistance Programs