Motor Vehicle Operator

Duties/Tasks And Responsibilities

• Safely and securely transport Sponsor customers based on the requests provided by the TSC Dispatch team on a daily basis.
• Operates cars, vans, shuttles, and/or motorcoach buses for fleet transfer requirements and vans/shuttles to transport personnel.
• Versibly acknowledge driving assignments, verify passengers and communicate with TSC Dispatch of any pertinent updates relating to TSC's daily operations.
• Maintain up to date knowledge of current traffic, parking, and safety rules.
• Ensure passenger safety by observing all traffic laws, anticipating hazardous conditions and practicing defensive driving techniques.
• Maintain communication with TSC Dispatch, and immediately report all incidents that may impact TSC operations.
• Utilize maps and available GPS units, provided by the Sponsor, to accurately plan most efficient driving routes and complete customer pick-ups and drop-offs on schedule.
• Analyze each driver assignment to verify passenger count, locations, routes, and vehicle needs prior to executing any assignment.
• Promptly submit completed driver assignment metrics and tickets to the TSC Dispatch team.
• Exhibit heightened situational awareness appropriate to the Intelligence Community (IC) environment and takes appropriate actions.
• Before transporting passengers, perform the basic maintenance and safety checks shown below and reports any issues or concerns to management:
• Checks fuel, water, oil levels, checks tire pressure; and belts as necessary.
• Changes flat tires as necessary.
• Washes and cleans the exterior and interior of vehicle on a regular basis.
• Ensures all Department of Transportation (DOT) regulations and safety-checks are met prior to operating vehicle.

Mentoring/Training

• Assist in updating standard operating procedures for use in training new or more junior MVOs and maintaining MVO proficiency.
• Affiliate with new contractor MVOs on all MVO functions and responsibilities to include customer service expectations, professionalism, and the need for situational awareness and discretion with customer conversations.

Qualifications

• Possess a valid driver's license.
• Possess a clean driving record.
• A minimum of two (2) years of driving experience to include at least 6 months of experience driving passenger shuttles or charter busses.
• A minimum of a High School diploma or equivalent.
• Possession of a valid Class B Commercial Driver's License with "P" (passenger) endorsement issued through the Department of Motor Vehicles (OMV) of the MVO's state of legal residence.
• Willingness to obtain training and certification to drive and assist disabled passengers being transported in specially equipped vehicles (ADA in the Workplace).

Knowledge, Skills, And Abilities

• Demonstrates excellent communication with coworkers, customers, and managers.
• Interpersonal skills to develop rapport at all levels with coworkers, customers, and managers.
• Demonstrated excellent customer service skills.
• Strong interpersonal skills necessary to elicit cooperation and support from others, and to interact tactfully and effectively with customers, co-workers, supervisors, and other Sponsor staff.
• Exhibits a high level of professionalism in attitude, dress, and decorum commensurate with the level of seniority of the customer being transported.
• Considerable knowledge of WMA including the location of various government office buildings.
• Considerable knowledge of traffic, parking and safety laws.
• Thorough knowledge of Sponsor-unique policies, security, and regulations that pertain to the secure transportation of customers to Sponsor-related sites.
• Extensive experience with vehicles that enables the driver to proactively spot potential maintenance issues, and report them to the maintenance team.
• Extensive experience operating a diverse range of motor vehicles of varying tonnage and axles, including cars, vans, shuttles, and charter buses.
• Proficient at reading and accurately interpreting a road map.
• Ability to operate a cell phone and tablet communication system as required by Sponsor's Dispatch team.
• Willingness to mentor others, and the ability to apply that experience to this environment.
• Willingness to expand driving capabilities to larger vehicles, and more challenging runs.