Motor Coach Technical Solutions Manager (West Region)

MCI is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com. This position will assist customers in the Western United States Position Summary The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product. WHAT YOU WILL DO: Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical informationAssist customers in understanding service manualsInitiate new coach warranty claimsProvide 24 hour on-call emergency supportDocument trouble shooting procedures and product issuesInitiate and assist with campaign completionProvide detailed information daily on new coach issuesWork with engineers to document, contain and countermeasure issuesTravel is required (90%) WHAT YOU NEED TO BE SUCCESSFUL: High School Diploma or GEDExperience programming vehicle electrical systemsExperience running electrical systems, power train, and air system diagnosticsProficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systemsMinimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand productsCFC12-12 Certified and Technician Type II MV AC EPA CertificationDetailed knowledge of HVAC systemsCommercial Driver's License (CDL) with required medical cert. card (preferred)Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an assetMust be computer literate (Word, Excel, Microsoft products)Superior customer service skillsThis role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential WHY JOIN OUR TEAM: Benefits Starting Day One of Employment!Company Paid Base Dental & Vision CoverageCompany Paid Life Insurance Medical Insurance - Employer HSA Contribution Plan OptionsCompetitive Wages401K plan with Company MatchPaid Vacation and HolidaysEmployer organized events throughout the yearWe value safety, high-quality products and employee engagement in everything we doOngoing employee development through a variety of in-house training initiatives $80,000 - $105,000 OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.