Mortgage Underwriting & Operations Supervisor

This role is on-site at our Waynesboro, VA location.

About DuPont Community Credit Union

At DuPont Community Credit Union (DCCU), we are more than just a financial institution, we are a community-driven organization committed to empowering our members and fostering financial success. With a strong foundation built on trust, collaboration, and innovation, we provide exceptional financial solutions tailored to meet the diverse needs of our members and enhance their financial wellness. As a leader in the credit union industry, we offer a dynamic and rewarding work environment where professionals can thrive and make a meaningful impact.

Position Overview

DCCU is seeking an experienced Mortgage Underwriting and Operations Supervisor to support the leadership of the Mortgage team. As the first line of supervision of the mortgage underwriting and operation functions, this position will ensure timely, accurate, and compliant credit decisions that support the organization's lending objectives as well as the loan processing, closing, funding, post-closing, and servicing functions. This position supports leadership of the underwriting and processing teams which includes establishing underwriting standards and procedures, monitoring loan quality, ensuring that residential mortgage loans are processed efficiently, underwritten consistently, closed accurately, and delivered in compliance with all investor, regulatory, and organizational requirements. The Mortgage Underwriting and Operations Supervisor works closely with Sales, Secondary Marketing, Compliance, Quality Control, and Executive Management to promote a culture of sound risk management, exceptional member service, and operational excellence to ensure efficient workflow, regulatory compliance, and consistent application of underwriting guidelines.

Responsibilities

• Be responsible for monitoring the loan operations pipeline.
• Provide support in all areas of the mortgage process as needed: Underwriting, Processing, Closing, Funding and Post-Closing, and Servicing.
• Partner with Sales, Pricing, and Compliance teams to ensure loans are closed on time, members are satisfied, and loan quality is strong.
• Research, quantify, and analyze problem incidents such as member issues, quality defects, and process inefficiencies and resolve issues timely.
• Monitor processes for engagement, efficiency and effectiveness, provide leadership with recommendations for improvements and efficiencies.
• Develop and implement processes, procedures, and training for the Mortgage operations team.

Requirements

• Bachelor’s Degree or three years equivalent experience required.
• Minimum of three years of supervisory experience.
• Five or more years of residential mortgage underwriting experience.
• Extensive experience underwriting Conventional, FHA, VA, USDA, and portfolio mortgage loans.
• Comprehensive knowledge of residential mortgage processing, underwriting, disclosure, closing and funding procedures.
• Ability to work with confidential files and/or materials.
• Ability to research, quantify, and analyze problems and make decisions.
• Ability to communicate effectively.
• Knowledge of mortgage lending laws and regulations.
• Ability to effectively plan, organize, and schedule the department’s workflow.
• Experience with an electronic Loan Origination System (LOS) is required; Encompass experience is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Benefits

At DCCU, we believe in fostering a collaborative and inclusive workplace where employees are empowered to innovate and excel. We offer:

• Competitive compensation and benefits package.
• Opportunities for professional growth and leadership development.
• A supportive, stable, and dynamic work culture that values teamwork and integrity.
• The chance to make a meaningful impact on the lives of our members and the community.

Pay

DuPont Community Credit Union offers a competitive starting hourly range of $35.52 - $41.78. Starting salary placement in the range will be determined based on the candidate’s experience, qualifications, and skills.

Benefits (Detailed)

• Medical and dental insurance.
• Life and disability insurance.
• Pension plan.
• 401k with employer match.
• Generous paid time off.