Supervisor, Underwriting Operations

About the role

The Supervisor, Underwriting Operations will oversee and guide a team of Underwriting Assistants, providing technical support, training, and process optimization.

Responsibilities

• Provide day-to-day supervision, coaching, and mentorship to a team of Underwriting Assistants.
• Offer multi-faceted guidance and technical support to the Department.
• Develop and deliver sessions to enhance processes, knowledge, and skills of the Admiral underwriting team.
• Manage and provide mentorship to the team.
• Complete and conduct annual performance reviews.
• Daily interaction and guidance for direct reports related to workflow.
• Oversee and implement initial technical training for Underwriting Operations new hires including follow-up sessions.
• Optimize internal procedures and ensure consistency by creating content and sessions with the team.
• Review IT form releases and identify updates that impact current thought or process.
• Partner with HO Underwriting as new products/forms are developed and introduced which impact staff.
• Determine common forms/policy language/intent where additional knowledge using Admiral Company SME’s will be disseminated to underwriting teams.
• Identify and recommend development needs, including applicable training proposal/plan to support team members’ professional development.
• Support the audit process for adherence to authority, guidelines, and current process protocol.
• Collaborate with Director, Manager, Department VP’s, Underwriters and other Team Leads to identify gap areas for consistent process and messaging.
• Provide support to the Director as required for special projects and/or assignments.
• Available to work additional hours to meet business demands and support time zone differences as needed.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• Minimum of 3-5 years of prior lead or supervisory experience.
• Analytical skills to assess effectiveness and make data-driven improvements.
• Excellent attention to detail and ability to manage multiple projects.
• Effective leadership qualities.
• Exceptional communication skills to include technical writing, presentation, and coaching.
• Excellent problem-solving, organizational, and analytical skills.
• Strong conflict resolution skills.
• Proven capability to implement innovative solutions.
• Experience working with underwriting platforms and software.
• Proficiency using Microsoft Office Suite, with a strong background in Excel.