Mortgage Operations Supervisor
About the role
Under the general direction of a department manager, responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions. Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met. Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues. Communicates new policies, procedures, and products to staff. Maintains a high level of customer service both internally and externally. Provides ongoing training, coaching, motivating, and team building of support staff. Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff. Approves employee time records, work assignments, vacations, sick pay, etc.
Responsibilities
- Supervise and guide employees in assigned area(s)
- Manage work flow to ensure timelines, quality and service expectations are met
- Interface with other departments, regions, vendors, agencies, etc., to resolve support-related issues
- Communicate new policies, procedures, and products to staff
- Maintain a high level of customer service both internally and externally
- Provide ongoing training, coaching, motivating, and team building of support staff
- Recommend hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff
- Approve employee time records, work assignments, vacations, sick pay, etc.
Requirements
Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
Strong decision-making, analytical and problem-solving skills
Good organizational and project management skills
Basic knowledge of human resources policies and programs
Effective interpersonal skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to thrive in a team environment and effectively lead individuals
Qualifications
Bachelor’s degree, or equivalent work experience
Typically four or more years of relevant experience
Skills
Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
Strong decision-making, analytical and problem-solving skills
Good organizational and project management skills
Basic knowledge of human resources policies and programs
Effective interpersonal skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to thrive in a team environment and effectively lead individuals
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Pay
$30.76 - 37.60 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Schedule
The actual range for the role may differ based on the location of the role.