Mortgage Shipping Coordinator

About the role

The Shipping Coordinator ensures all closed loans are complete, accurately documented, and delivered to investors and government agencies in a timely manner. This position plays a critical role in Delmar Mortgage's post-closing process by ensuring loans are purchase-ready, compliant with investor and agency requirements, and free of documentation deficiencies.

Responsibilities

• Verify complete closing packages are received within three business days of closing.
• Follow up with settlement agents or closing companies regarding missing documentation.
• Upload all documents into Encompass and ensure documents are indexed to the correct folders.
• Review loan files to identify and obtain missing documentation.
• Deliver loans through investor portals and Investor Connect.
• Verify documents have been successfully uploaded and accepted.
• Resolve delivery exceptions as needed.
• Process FHA, VA, and USDA loan requirements, including:
  • FHA: insurance payment, MIC upload, and MRC transfers.
  • VA: funding fee payment and LGC upload.
  • USDA: guarantee fee payment, LNG upload, and lender record changes.
• Navigate agency websites to ensure loans are eligible for purchase and insurance.
• Coordinate with mortgage insurance companies to activate or update coverage.
• Ensure required mortgage insurance documentation is complete and accurate.
• Maintain accurate records and documentation.
• Ensure investor and regulatory requirements are met.
• Escalate issues that may delay loan purchase or funding.

Requirements

• Working knowledge of mortgage closing documents and post-closing processes.
• Experience with Encompass or a similar Loan Origination System (LOS).
• Ability to navigate investor and government agency websites.
• Strong communication, organizational, and time-management skills.
• Excellent attention to detail with strong analytical and problem-solving abilities.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Ability to work independently and collaborate effectively with internal and external partners.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.

Preferred Qualifications

• Previous mortgage shipping or post-closing experience preferred.
• Knowledge of FHA, VA, USDA, Fannie Mae, and Freddie Mac delivery requirements.
• Experience working with mortgage insurance providers.